Customer Service Manager

Dewayne Jones

Email: abos3o@r.postjobfree.com

Address:

City: Framingham

State: MA

Zip: 01701

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated to execute any task given in the most efficient organized manor. Detailed oriented and customer focused nature allows me to be dedicated in achieving outstanding customer service. Strategic in prioritizing tasks that are given. I bring positive energy to the work environment, as well as being a reliable and committed worker.

Educational Background:

High School Dipolma from New England Technical Institute, Warwick RI 1/2001 to 5/2008 (Architectural Engineering)

High School Dipolma from MassBay Community College, Warwick RI 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly motivated to execute any task given in the most efficient organized manor. Detailed oriented and customer focused nature allows me to be dedicated in achieving outstanding customer service. Strategic in prioritizing tasks that are given. I bring positive energy to the work environment, as well as being a reliable and committed worker.

Core Strengths

Organizational skills

Creative problem solving

Prioritization

Adaptability

Multi-task management

Customer service

Work Experience

July 2007 to Current

Pizza Hut Natick, MA

Manager

Greeted customers entering the store to determine what each customer wanted or needed.

Organized weekly sales reports for the sales department to track product success.

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy as well as problem solving skills

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Earned management trust by serving as key holder, responsibly opening and closing store.

May 2002 to October 2007

Carmel Terrace Assisted Living Framingham, Massachusetts

Kitchen/Wait Staff

Responsible for setting up dinning room tables and serving breakfast, lunch, and dinner to a minimal of 20 residents

Set up and cleaned dish machine area checked temperatures and soap dispensing levels

Provided special attention and care to residents by developing longterm relationships and providing genuine exceptional customer satisfaction whenever possible

Peeled, washed, trimmed, and cooked vegetables and meats while assisting the head chef

Observed diners to anticipate any additional needs and respond to requests

Mopped floors and cleaned walk-in refrigerators and storage areas

Educational Background

2009 New England Technical Institute Warwick, Rhode Island

Architectural Engineering

I attended NEIT for two full years from fall 2006 to fall 2008 studying engineering but specifically focused on architecture. I established a strong knowledge of CAD, computer aided design, which in the process endowed me the ability to "think outside the box". I have an instinct to pay attention to detail and I am dedicated to finding an answer to any problem.

2008 MassBay Community College Framingham, Massachusetts

Select One Engineering

I attended MassBay for one full year starting fall of 2005 to summer of 2006. I focused on core classes such as math, science, and English. At the end of the year I began the transfer process to another school.

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