Customer Service Sales

Nah-Shon Alexander

Email: abos32@r.postjobfree.com

Address:

City: Denver

State: CO

Zip: 80231

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Motivated customer service representative with over a year worth of retail experience in a fast-paced environment. Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Highlands Ranch High School, Highlands Ranch CO 1/2001 to 5/2010 (Undeclared)

High School Dipolma from Community College Of Denver, Highlands Ranch CO 1/2001 to 10/2012

Job History / Details:

Summary

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Motivated customer service representative with over a year worth of retail experience in a fast-paced environment.

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Summary of Skills

Top sales performer

Telecommunication skills

Telephone inquiries

Conflict resolution

Creative problem solver

Adaptability

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Customer service expert

Opening/closing procedures

Markdown/promotional procedures

Inventory control

Written and oral communicaton skills

Cash register operations

Energetic self-starter

Cheerful and energetic

Strong work ethic

Resolution-oriented

Positive outlook

Reliable and dependable

Goal-oriented

Barcode scanning

Staff training and development

Data entry

Sales experience

Accomplishments

Won Retail Sales Associate of the Month Award in September, 2012.-(Best Buy)

Internship with Disney, for the Disney College Program in 2011, (Orlando, FL)

Won Multiple awards in Disney for Customer Service Skills.

15 award of Great Service through Disney, as a result A fully written Recommendation from a Disney Manager. (Will show if requested)

Won Award at Best Buy for being MVP, Which is about Customer Service Skills, September, 2012,

United Artist Regal Entertainment group "Employee of the Month" in August, 2010

Professional Experience

June 2012 to 10/8/2012 12:00:00 AM

Best Buy Lone Tree, Colorado

Home Theater Sales Associate

Computed sales prices, total purchases and processed payments.

Described merchandise and explain operation of merchandise to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.

Guided customers in choosing items that reflected personal style and shape.

Administered all point of sale opening and closing procedures.

Facilitated monthly and quarterly physical inventory counts.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Replenished floor stock and processed shipments to ensure product availability for customers.

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Verified that all merchandising standards were maintained on a daily basis.

February 2012 to May 2012

Dave and Busters Denver, Colorado

Host

Executed daily production lists and goals.

Greeted each customer with friendly eye contact.

Greeted guests and sat them at tables or in waiting areas.

Helped with preparation, set-up, and service for catering events

Informed patrons of establishment specialties and features.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Kept dining room and kitchen area clean by performing cleaning and laundry duties.

Kept drink stations clean and ready for serviceKept ice bins filled.

Loaded dishwashers and hand-washed items such as pots, pans, knives.

Located items requested by customersPerformed dishwasher duties

April 2008 to January 2012

Regal Entertainment Group Lone Tree, Colorado

Customer Sales Rep.

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Answered questions about menu selections and made recommendations when requested.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Skillfully anticipated and addressed guests' service needs.

Provided friendly and attentive service.

July 2011 to January 2012

Disney World Orlando, Florida

Disney Cast Member

All skills Listed above for Regal, but also Including.

Provided outstanding customer service.

Accurately read, understood, and carried out written instructions.

Attended monthly safety meetings to ensure machine operation safety.

Cleaned, wrapped, and labeled outgoing orders.

Followed company procedures to maintain work environment in a neat and orderly condition.

Exceeded customer product expectations by maintaining equipment to product quality products.

Processed work orders and prioritized jobs.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.Helped coordinate store fashion events under strict deadlines.

Handled cash stock and inventory balances.

Provided ongoing guest service, including giving fashion advice.

Provided ongoing guest service, including giving fashion advice.

Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sale.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Greeted customers and provided excellent customer service.

Education

10 Highlands Ranch High School Highlands Ranch, Colorado

High School Diploma

Community College Of Denver Denver, Colorado

Undeclared

Still in the process of going back to school, trying to figure out payment options for it.

Hobbies

I work hand in hand with 1liquidHouse.

I'm in a Band called Dakar,

I write Poetry.

I love music, and thats what drives me everyday, because there is a goal i want to accomplish.

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