Customer Service High School

Lori Fulford

Email: ********@**********.***

Address:

City: Wellman

State: TX

Zip: 79378

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been working in the food industry for eighteen years in fast food operations. Demonstrated team leadership with excellent staff management skills. I started at the bottom and worked my way to the top, working directly for the franchisee. I am highly dedicated to career growth. I am a hardworking, dedicated individual with an extensive background in fast food management. I am team -oriented and aspire to manage a successful restaurant/restaurants operation.

Educational Background:

High School Dipolma from Wellman ISD, Wellman TX 1/2001 to 5/1994 (High School)

Job History / Details:

Summary

I have been working in the food industry for eighteen years in fast food operations. Demonstrated team leadership with excellent staff management skills. I started at the bottom and worked my way to the top, working directly for the franchisee. I am highly dedicated to career growth. I am a hardworking, dedicated individual with an extensive background in fast food management. I am team -oriented and aspire to manage a successful restaurant/restaurants operation.

Highlights

Natural leader

Strong work ethic

Good supervisory skills

Staff development talent

Inventory control and record keeping

Serve Safe Certified

Certification in Sonic Management School

Quick to adapt to change

Fast learner

Good time management

Passion of customer

Food service background

Enthusiastic and honest

Good team builder

Accomplishments

Efficiently oversee twelve restaurants with a combined staff of 4O team workers, including management.

Improved customer service by successfully handling customer complaints, implementing monthly staff training, improving quality and decreasing wait times.

Experience

August 2009 to Current

Sonic Drive In Savannah, GA

Director of Operations

Carefully interviewed, selected, trained and supervised staff.

Scheduled and directed supervisors in weekly work assignments to maximize productivity.

Interacted positively with general managers while promoting new ideas and products.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training on fixing minor equipment problems.

Taught managers and assistant managers to correctly calculate inventory and order appropriate supplies.

Strategically developed effective marketing plans to increase sales and profits while managing costs. Also, let the managers get involved on how we would execute the plan so they would stand behind it as well.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Developed and maintained exceptional customer service standards. Always lead by example.

Built sales forecasts and schedules to reflected desired productivity targets.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Always interacted with external vendors to obtain the best quality in pricing and product. Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Regularly updated computer systems with new pricing and daily food specials.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

January 2007 to August 2009

Sonic Savannah, GA

Supervisor

Carefully interviewed, selected, trained and supervised staff

Interacted with the general managers daily to work on opportunities.

Taught general managers to have the confidence to make their own decisions based on facts within the business. Led them to be more independent as a store manager.

Led general managers to optimize profits by controlling food, beverage and labor costs on a daily basis.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

November 2001 to December 2006

Sonic Drive In Waco, TX

General Manager

Reduced labor costs while maintaining excellent service and profit levels.

Received recognition from city of Bellmead for contributions to the community.

Consistently obtained highest rating from the county health department.

Conducted timely performance evaluations for all my employees.

Always trained efficiently and tried to move up within.

Developed a very strong management team with bench strength for company to expand.

During my general manager period, my management team was strong enough that I was able to perform both manager duties as well as started supervising.

Education

1994 Wellman ISD Wellman, TX

High School Diploma High School

I graduated high school with honors, very involved in sports and with the community.

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