Customer Service High School

Heather Nielsen

Email: aboryc@r.postjobfree.com

Address:

City: Manchester

State: IA

Zip: 52057

Country: USA

Phone: 563-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic collection/customer service/telesales representative with over six years experience in sales, account management, collections and training. I have worked in high paced challenging atmospheres where results were required in which I had no problem providing those said results.

Educational Background:

High School Dipolma from West Delaware, Manchester IA 1/2001 to 5/2002 (General)

Job History / Details:

Career Overview

Enthusiastic collection/customer service/telesales representative with over six years experience in sales, account management, collections and training. I have worked in high paced challenging atmospheres where results were required in which I had no problem providing those said results.

Core Strengths

Large cash/check deposits

Training development

Top sales performer

Telephone inquiries

Invoice processing

Credit card processing

Telecommunication skills

Multi-line phone usage

Adaptability

Mediation

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

MS Windows proficient

Problem solver

Fast learner

Courteous demeanor

Typing

Adaptive team player

Opening/closing procedures

Medical terminology knowledge

Microsoft outlook

Microsoft Excel

MIcrosoft office

Letters and memos

Strong client relations

Energetic work attitude

Trusted key holder

Active listening skills

Exceptional communication skills

Seasoned in conflict resolution

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Quality Communication

Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

May 2011 to Current

Routhmeir Sterling Cedar Rapids, IA

Collections

I worked with debtors via telephone in efforts to resolve charged off credit card, auto loan and personal loan debt. While working with debtors I maintained complete dignity and respect to all parties by using empathy and understanding to accomplish a resolution best for the company and debtor.

December 2008 to April 2011

GE Capital Cedar Rapids, IA

Customer service/Collections

Executed outbound/inbound calls to existing customer base resulting in decreased collection numbers and achieving all goals assigned by receiving payment or modifying the terms of said lease or loan.

Routinely answered customer questions regarding merchandise and pricing in efforts to help customers to trade in current equipment.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service, achieving said goals and being a team player.

May 2006 to November 2009

Routhmeir Sterling Cedar Rapids, IA

Clerical/ Collections

Worked as clerical person by answering phones, transferring calls, message taking, sending letters and building excel reports. Promoted to a collector set in which I worked with debtors via telephone in efforts to resolve charged off credit card, auto loan and personal loan debt. While working with debtors I maintained complete dignity and respect to all parties by using empathy and understanding to accomplish a resolution best for the company and debtor.

June 2003 to May 2006

Northwest Direct Dyersville, IA

telemarketer

Described product to customers and accurately explained details of the product in efforts to gain the sale on a outbound dialer system. Maintained up-to-date knowledge of product policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions.

Educational Background

2002 West Delaware Manchester, IA

High School Diploma General

High school diploma

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