Post Job Free

Resume

Sign in

Customer Service Director

Location:
Newport News, VA
Posted:
October 07, 2012

Contact this candidate

Resume:

Donna Wallin

Email: aborw1@r.postjobfree.com

Address: ** ****** *****

City: Newport News

State: VA

Zip: 23602

Country: USA

Phone: 757-***-****

Skill Level: Director

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONNA W. WALLIN

50 Cabell Drive a Newport News, Virginia 23602

(C) 757-***-**** a (H) 757-***-**** a aborw1@r.postjobfree.com

Strategic Planning and Development a Fundraising a Donor Relations a Program & Campaign Design a

Relationship Building a Business Development a Marketing a Public Relations a Special Events a Communications a Complex Project / Program Design & Management a Public Speaking

EDUCATION:

a M. ED. University of Missouri-Columbia: Counseling and Personnel Services

Teaching Certificate: University of Missouri-Columbia

a B. A. University of Missouri-Columbia: French Literature

College de Belles Lettres; Aix-en-Provence, France

KEY SKILLS:

FUNDRAISING

a Secured the largest monetary gift in the history of Bon Secours Hampton Roads.

a Identified, researched, cultivated, solicited, and stewarded major donors for increased giving.

a Captured +$50K annually, planning and orchestrating Employee Campaigns.

a Conducted the following campaigns from inception to successful results: annual fund, major gifts, corporate, endowment, capital, physicians appeals, and scholarships and educational programs; created and designed all materials.

a Developed and managed comprehensive, strategic development/fundraising plans with quantifiable goals and benchmarks.

a Wrote, secured, and administered grants from private foundations, corporations, and

government entities.

a Consulted with hospital department heads to create statement of need for funding.

a Raised and allocated monies for hospital equipment, programs, and indigent services.

a Managed office of six fundraising professionals.

a Established Planned Giving programs and initiatives.

a Designed, created, and managed Corporate Hall of Fame.

a Created Donor Wall, highlighting donor recognition for institutional giving.

a Secured sponsorship monies, in-kind gifts; administered benefits and stewardship.

a Designed invitations; planned, supervised, and hosted all receptions, volunteer appreciation dinners, award ceremonies, special events, and donor appreciation banquets and activities.

a Repaired long-strained relationship between hospital Auxiliary and Foundation, creating close amiable collaboration.

a Attended 6 seminars and workshops on planning and executing successful special events.

a Created large corporate, community, educational. and government networks for major

donations.

a Worked closely with staff, employees, volunteers, community leaders, and boards of directors; established long-term philanthropic relationships.

MARKETING

a Directed and controlled entire sales force and budget of largest company of its kind.

a Developed comprehensive strategic marketing plans and public relations campaigns to reposition organizationsa image.

a Conducted marketing/sales research and presented in-depth sales statistics and projections.

a Increased revenues by 25% by identifying and targeting new markets.

a Acknowledged as top performer by revenue generated by selling financial services and products;

number of targeted prospects; new members; new corporations and businesses; and programs for entire credit union with over 180,000 members.

a Increased profitability by 300% with one $100-asalesa promotion.

MARKETING (continued)

a Conducted national, regional, and local conferences on marketing.

a Created and conducted marketing management teams to improve overall operation of

company, a savings of over $1 million annually.

a Directed enrollment management for private schools, 14 grade levels, day and boarding

(98% tuition-driven).

a Created business partnerships between hospital, educational institutions, civic organizations, corporations, and government.

a Maintained and deepened existing and new donor relationships by continuing close communication and contact and providing highest level of customer service.

COMMUNICATIONS

a Designed and produced company brochure which became #1 marketing tool.

a Wrote radio and TV commercials, press releases, news bulletins, periodical and magazine

articles, speeches, workshops, and seminars.

a Created direct mail piece that increased revenues by 20%.

a Presented professional development workshops in local, regional and national arenas.

a Designed view books and wrote text; directed editing and publications.

a Conducted team-building workshops and exercises for faculty and staff, to include time management, communication, positive thinking and mental imagery, organization and motivational skills.

HONORS / AWARDS:

a Elected as leader to the following organizations:

Board of Directors: Peninsula Habitat for Humanity, Virginia Ballet Theatre, Chrysler

Museum (For Artas Sake), Ghent Business Association, Help and Emergency Shelter

Committee Chairs: Rotary Club International; Downtown Norfolk Council; Virginia

Opera; Virginia Symphony; Chrysler Museum; Hampton Roads Chamber of Commerce: Business Committee, Education Committee, Partners in Education, Business After Hours; Womanas Club of Newport News; Kiwanis International; Virginia Peninsula Chamber of Commerce; Coliseum Central

a National Advisory Board of Secondary Schools Admissions Test Bureau (SSATB)

a President, Western Boarding Schools- National Association of Independent Schools

a President, Directors of Admission of the Southwest- Independent Schools Association of

the Southwest (ISAS)

a Evaluation Committee of National Association of Independent Schools (NAIS) a

evaluated accreditation of member schools and presented recommendations

a Portsmouth Public Schools Outstanding Support and Dedication Awards

a Hampton Roads Chamber of Commerce Outstanding Leadership Awards

PROFESSIONAL EXPERIENCE:

Director of Development Mennowood Retirement Community 2010 to present

Business Development Officer Langley Federal Credit Union 2007-2009

Director, Donor Relations The Marinersa Museum 2005-2007

Executive Director Mary Immaculate Foundation 2003-2005

Executive Director Newport News Green Foundation, Inc. 2001-2003

Director of Development The Academy of Music; Norfolk, VA 1996-2001

Director of Development Virginia Stage Company; Norfolk, VA 1993-1996

Director of Admissions, Marketing St. Catherineas School; Richmond, VA 1991-1993

and Financial Aid

Director of Admissions The Hockaday School; Dallas, TX 1986-1991

Director of Admissions, College Jesuit High School; Shreveport, LA 1978-1986

Placement and Counseling

Director of Placement and Avila College; Kansas City, MO 1976-1978

Career Education

a a a a a a a a a a a a

Resume



Contact this candidate