Customer Service Sales

Xaviera Moore

Email: ********@****-****.***

Address:

City: Ludowici

State: GA

Zip: 31316

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with proven track record in a demanding sales and account management environments. Experienced Sales Representative with management and leadership training. Computer proficient with strong communication skills. Experienced professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Fayetteville State University, Fayetteville NC 1/2001 to 12/2007 (Sociology)

Job History / Details:

Career Overview

Reliable Customer Service Representative with proven track record in a demanding sales and account management environments.

Experienced Sales Representative with management and leadership training. Computer proficient with strong communication skills.

Experienced professional with strong leadership and relationship-building skills.

Core Strengths

Adapt to diverse groups

Dedicated team player

Strong sales-closer

Excellent people skills

Problem-solving skills

Networking skills

Written and oral communication skills

Internet savvy

Self-motivated

Goal-oriented

Accomplishments

Supervision

Supervised a team of three staff members with outstanding results.

Always classified as a leader everywhere I was employed.

Supervised a team of 15 employees at Lowe's Home Improvement.

Was in charge when managers were away.

Competitive Analysis

Performed competitively to have continued growth with the company.

Accepted into the Career Development Program with T-Mobile.

Q2 winner of T-Mobile's Winner's Circle Achievement Program.

Sales Associate of The Year in The Crossroads Store.

Work Experience

November 2006 to Current

T-Mobile Wireless Savannah, Georgia

Retail Sales Associate

Achieved sales goals and service performance requirements through new and existing customer sales.

Performed store opening duties, including counting cash drawers and checking all procedures are done correctly.

Built long-term customer relationships and advised customers on purchases and promotions.

Coach, train new and existing employees on ways to close sales.

August 2003 to October 2006

Cingular Wireless Fayetteville, North Carolina

Customer Service Representative ( Retention Department)

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Resolved product/policy issues and shared benefits of new technology.

Took special orders over the phone to generate additional revenue.

Regularly sought opportunities to up sell and add on additional merchandise.

March 2002 to August 2003

Lowes Fayetteville, North Carolina

Lead Cashier

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Educational Background

2007 Fayetteville State University Fayetteville, North Carolina

Bachelor of Arts Sociology

Member of the Sociology Club

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