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Customer Service High School

Location:
Parkersburg, WV
Posted:
October 07, 2012

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Resume:

Angela Dowler

Email: abort9@r.postjobfree.com

Address:

City: Parkersburg

State: WV

Zip: 26101

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled emergency services professional with extensive background in pre-hospital emergency care and services. Adept at calmly and quickly assessing medical records.

Outgoing server/shift leader, familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Educational Background:

High School Dipolma from WVU-Parkersburg, Parkersburg WV 1/2001 to 5/2010 (Emergency Response Service (ERS))

High School Dipolma from Parkersburg South, Parkersburg WV 1/2001 to 10/2012

Job History / Details:

Summary

Highly skilled emergency services professional with extensive background in pre-hospital emergency care and services. Adept at calmly and quickly assessing medical records.

Outgoing server/shift leader, familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Highlights

BLS certified (Emergency Medical Technician)

Wound care expert

Defensive driving training

Airway management techniques

Spinal immobilization methods

Completion of hazmat training

Current West Virginia driver's license

Cool and collected under pressure

Rapid patient assessments

Catastrophic emergency response training

Extensive human anatomy knowledge

Advanced medical terminology knowledge

Fire response safety training

Safe emergency vehicle driver

Firefighter level 1 and 2

GEMS certified

Neat, clean and professional appearance

Math and language skills

Proven leader

Reliable team worker

Engaging personality

Fast and efficient service worker

Excellent multi-tasker

Skilled upseller

Late-night shift availability

Communicates effectively

Staff shift leader

Staff training

Cash handling expertise

Strongly skilled at operating computers

Accomplishments

Trained a highly productive team of three new staff members over a two year period.

Winner of "Outstanding EMT/Firefighter Lieutenant" Award, during the West Virginia Junior Firefighter Academy.

Winner of "Outstanding Student" Award for the Caperton Center for Applied Technology, Emergency Response class.

Promoted to Crew Shift Leader after less than four months of employment.

Member of both the National Honors Society and National Technical Honors Society.

Member of Phi Theta Kappa

Graduated in the top 10 percentage of the PSHS class of 2009.

Winner of SKILLS USA 2009

Won a rating of 1 at the 2008 West Virginia state symphonic band competition for both the flute and piano.

Experience

September 2011 to Current

Securitas (Constellium site) Ravenswood, West Virginia

Firefighter /EMT-Basic/ Security Specialist

Provide fill-in support to full-time staff firefighters, as well as for all mandatory all-calls for fire emergency incidents.

Duties included but not limited to fire suppression, extrication, Haz-mat containment, EMS, search and rescue, public education, daily truck checks, station maintenance, and training.

Duties: EMT Basic, supported basic trauma, life support and advanced life support decisions and functions in the emergency pre-hospital environment.

Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.

Demonstrated high standards of performance, including teamwork, communication and compassion.

Monitoring of vehicles entering and exiting plant site.

January 2010 to December 2011

Life Ambulance Parkersburg, West Virginia

EMT-Basic

Emergency vehicle operator, responding with speed and safety to scenes of accident and/or illness

Performed patient assessment and provided appropriate care as outlined by protocols and medical direction

Coordinated with on-scene personnel and transporting ambulance

Conducted regular equipment and vehicle inspections

Additionally assisting in the emergency room providing direct patient care including phlebotomy, IV start, endotracheal intubation, and cardiac monitoring, and drug administration.

Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

Interacted with patients, families, hospital staff and the general public.

August 2009 to February 2010

Don Emilio's Parkersburg, West Virginia

Lead Sever/ Shift Leader

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members.

Greeted customers and provided excellent customer service.

Handled currency and credit transactions quickly and accurately

Built loyal clientele through friendly interactions and consistent appreciation.

Assist in Managing store

Training new, existing, and returning employees

Help servers, host, cooks, and cashiers when needed while making sure guest are in an enjoyable environment.

Education

2010 WVU-Parkersburg Parkersburg, West Virginia

Certification Emergency Response Service (ERS)

Member of Phi Theta Kappa

Graduated top 5 percentage of class

Winner of SKILLS USA

Lieutenant of Junior Firefighters at East Wood VFD

Certified in Firefighter level 1 and 2, EMT-Basic, HazMat, Confined Space Specialist, GEMS, CPR-Heartsavers, Firefighter Self Survival.

2009 Parkersburg South Parkersburg, West Virginia

High School Diploma

Member of both the National Honors Society and National Technical Honors Society.

Member of the PSHS symphonic band, played flute, piccolo, tenor/alto saxophone and piano.

Top 10 percentage of class

Outstanding Student Academic Achievement Award



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