Stephanie Powell

Email: abort6@r.postjobfree.com

Address:

City: Hopkinsville

State: KY

Zip: 42240

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Teller Coordinator/Customer Service Representative who provides excellent customer service, with strong communication skills and a deep knowledge of the banking industry. Also very strong and successful in achieving sales goals.

Educational Background:

High School Dipolma from Hopkinsville Community College, Hopkinsville KY 1/2001 to 3/1995 (Business Development/ Accounting)

Job History / Details:

Summary

Enthusiastic Teller Coordinator/Customer Service Representative who provides excellent customer service, with strong communication skills and a deep knowledge of the banking industry. Also very strong and successful in achieving sales goals.

Highlights

Cash handling expertise

Exceptional customer service

MS Office proficient

Sales Expertise

Qualified in commercial servicing

Consumer banking specialist

Inventory management background

Strong sense of banking ethics

Compliance, banking laws and regulations

Practiced knowledge of bank security systems

Debt and credit management

Financial analysis

Savvy relationship-builder

Currency and coin counter

Night and safe deposit procedures

Safe and vault operation

Goal-oriented

Reliable

Self-sufficient

Excellent communication skills

Accomplishments

Earned Outstanding Customer Service recognition with every evaluation given. Consistently achieved 100 percentage balancing average.

Experience

February 2012 to Current

US Bank Hopkinsville, Ky

Teller

Created strategies to develop and expand sales of services to existing customer which resulted in achieving meeting branch sales goals.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Processed sales referrals and promoted bank services and products.

Established new customer accounts including checking, savings, lines of credit and loans.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Organized, stocked and maintained the teller window area.

Pulled daily branch reports for office.

Coordinated daily cash reconciliation at a high-volume location.

Adhered to US Bank's security and audit procedures.

Maintained balancing record with 100 percentage rate of accuracy.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Exceeded quarterly sales goals.

Examined checks for identification and endorsement.

Supplied tellers with coin and currency as needed.

Executed wire transfers, stop payments and account transfers.

Maintained confidentiality of bank records and client information.

Delivered prompt, accurate and excellent customer service.

Maintained friendly and professional customer interactions.

August 2006 to June 2010

Heritage Bank Hopkinsville, Ky

Customer Service Representative / Business Development Coordinator / Electronic Banking Coordinator

Created strategies to develop and expand sales of services to existing customer(s) which resulted in a large increase in annual revenue.

Established and opened new customer accounts, including checking, savings and lines of credit.

Organized and removed online banking files. Ordered ATM/Visa Check Cards & Pin numbers.

Scheduled staffing for multiple branch locations.

Support staff for 18 offices.

Assisted in training CSR's for 18 bank locations.

Managed opening and closing times for the Main Office.

Organized, stocked and maintained market supplies for Main Office while serving as their Marketing Star.

Assembled in-store marketing displays.

Adhered to Heritage Bank's security and audit procedures.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts daily.

Opened accounts with a large cross sale ratio.

Exceeded quarterly sales goals on a regular basis.

Created member account profiles on online banking program.

Prepared, sorted and distributed Heritage Bank reports to appropriate branches.

Answered telephone inquiries on banking products including checking, savings, loan and lines of credit.

Received Regional branch recognition award for outstanding customer service. President and Vice President sent all of their valued customers to me directly.

Directed specific questions to appropriate branch personnel.

Advised customers on mortgage, educational and personal loans.

Delivered prompt, accurate and excellent customer service.

Maintained friendly and professional customer interactions.

Education

1995 Hopkinsville Community College Hopkinsville, Ky

Continuing Education Courses Business Development/ Accounting

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