Management Project

DIVYA KARMALI

* ***** ***** ********, ******* ON L6E 1V3

Cell - 647-***-**** Home 905-***-**** *****.*******@*****.***

Objective

To enrich my experience and skill set through constant learning and by performing to the best of my ability for a career that is both beneficial to the organization and mutually rewarding

Core CompetenciesCertified ITIL professional with experience in a variety of industry verticalsExperienced in working in AGILE environmentsGood understanding of the SDLC frameworkProficient in using Microsoft Office Products like MS Project, Excel, PowerPoint and SharepointFacilitated the completion of various pre-defined targets through the development of dashboards and a range of performance reporting measuresExperienced in performing gap analysis and thereby identifying and implementing quick winsAbility to perform and deliver in constantly changing environmentEnthusiasm to go the extra mile to deliver on time

Experience

Program Management Analyst - Canadian Federation of Independent Business (CFIB), Toronto

January 2012 – PresentCollection, verification and validation of highly confidential client-sensitive digital, financial and qualitative data through regular interaction with clientsManagement and maintenance of information flow to all stakeholders on a regular basis.Preparation and distribution of regular financial and KPI reports based on information analysed to various levels of senior management

ITIL Business Analyst/PMO - Infosys Technologies Limited, Bangalore, India

May 2007 – December 2011Deputed to work in the UK for British Telecommunications (BT) and implemented cross-platform Performance Management. This involved the identification of appropriate performance measures, documenting their attributes in a Measures Catalogue and the designing and regular maintenance of Performance dashboards and scorecards. These dashboards projected the overall status of the platform’s performance and facilitated key senior management decisions.

Was involved in various project management activities at BT that included Milestone tracking, Risk and Issue Management and the Co-ordination of Reporting Structures in accordance with the SLA and OLA requirements of different stakeholders.

Launched the Change Management service on-site. Executed activities which consisted of developing and consolidating RFCs (Request for Change documents), maintaining an up-to-date change log and issuing, on a regular basis, a Forward Schedule of Changes to all stakeholders.

Conducted day-to-day management and reporting in Incident Management and Problem Management for ING. This included the development of dynamic tools to capture and project the performance of recommended measures. Documented self-help instructions for technical staff and managers for the usage of these tools. Also designed and created standard templates and forms to be used for escalations and communication within the Incident and Problem Management teams thus reducing resolution time resulting in quick system recovery.

Have been the single-point-of-contact for all activities related to Communications at client site. These activities included sending out notifications of new services launched, developing presentations for all levels of management and regular Content management on Sharepoint and Wiki.

Developed a roadmap for implementing a Service Catalogue based on industry best practices for British Petroleum

Education

Symbiosis Center for Information Technology, Pune, India - June 2005 - April 2007

Degree Obtained - MBA in Software Development and Management

Symbiosis Institute for Computer Studies and Research, Pune, India - August 2002 – April 2005

Degree Obtained – Bachelor of Computer Applications

References available on request.

Contact this candidate