Insurance Accounts Payable

NERISSA FARLEY

** ******* ********, ********, ** L6R 1G7

Mobile: 647-***-**** E-mail: *************@**********.***

Result oriented professional with 5 years progressive experience in Insurance and the financial industries. Known as an enthusiastic and knowledgeable team leader who drives efficiency and quality in support of smooth business operation. Demonstrates excellent organizational and time management skills to consistently meet deadlines. Works well within complex and deadline-driven environments. Strong customer focus with emphasis on issue resolution through analyzing and understanding customers.

PROFESSIONAL EXPERIENCE

RBC Insurance Mississauga, ON

Insurance Advisor Oct 2007 – PresentInterview applicants by telephone, while collecting personal and financial information in order to accept or decline the applicant for Home or Auto Insurance Servicing on-going client needs, advising on insurance matters, assessing needs, recommending solutions, answering inquiries Selling new policies/writing new business to existing or new clients, retaining new business through new applications, quoting, reviewing renewalsInterface with other functional support units in the company such as Loss Prevention and Claims to determine acceptability of riskEvaluate MVR`s and A-plus for applicant to determine their eligibilityMaintain a high level of knowledge of current industry trends, issues & regulatory requirements Assessing new business, policy changes, claims, other miscellaneous correspondence within company standards, while maintaining service standards, in order to maximize profitabilityTrains new hires on relevant underwriting matters to help improve their underwriting abilitiesServicing and issuing policies for all the provinces in CanadaRespond to escalated customer inquiries and resolving problems regarding their policies or any billing enquire

Unitec, Woodbridge, ON

Accounts Receivable Clerk April 2007-July 2007(contract)Followed up on collection and allocation of paymentsCarried out collection and reporting activities according to specific deadlinesReconciled account and processed adjustmentsMonitored customer account details for non payments, delayed payments and other irregularitiesMaintained a clear desk policy to ensure that customers information were secure and not to be viewed by anyone entering the department Maintained accounts receivable customer filesFollowed established procedures for processing receipts, cash, and bank deposits Utilized MS office on a daily basis for email correspondence among internal staff and external clients

407 ETR Concession Co. Ltd, Woodbridge, ON

Accounts Receivable/Admin Assistant, Personal Collections Jan 2007 –April 2007 (contract)Personally handled all incoming mail for documents pertaining to Personal Bankruptcy, Deceased account holders, credit counseling, customer disputes and return mails.Kept records of all forms of incoming correspondence under such headings as disputes, bankruptcies, deaths, credit counseling and returned mail Identified account number(s), add appropriate extensions and PeopleSoft conversations to all bankruptcy, deceased and credit counseling files.Requested records from the Ministry of Transportation regarding account holders who are deceased or those who have become bankrupt. Prepared documents/ accounts to be written offCoordinated and maintained written and/or electronic calendar/schedule for assigned personnelCoordinated, organized or planned meetings/eventsProvided administrative support such as making photocopies, scanning documents, sending faxes, and printing material for management daily Maintained office supplies weekly within the office, including re-organizing the inventory room layout to increase access to frequently used supplies

Commander Transport, Mississauga, ON

Bookkeeper/ Payroll Clerk Nov 2004-Jan 2007

Received and reviewed purchase orders, cheque requests, and/or other related documentation for completeness, authorization and compliance with financial policies, and proceduresCoded, verified, and electronically entered accounts payable and receivable data into sub ledgersReconciliation of accounts, prepared invoices in both US and CAD CurrencyCommunicated with vendors regarding outstanding accounts via email or in personPartnered with various departments within the company to investigate client accounts payable and expense report issues as requiredEnsured receivables are collected and reconciledPrepared and maintained all payroll, and related information for more that 40 company drivers on a weekly basis

EDUCATION

Alberta Insurance Council

Alberta Level 2 2010

Insurance Institute of Canada

OTL 2007

Humber College Institute of Technology & Advanced Learning, Toronto, ON

Accounting Business Systems Diploma - Equivalent to 2nd level CGA 2002-2005

COMPUTER PROFICIENCY

Accpac, Simply Accounting, People Soft, Internet Research, MS office, including Word, Excel, Access, PowerPoint and outlook, AS/400

Contact this candidate