Sales Management

TAYLOR AMY RILEY

*******@**.*** 774-***-****

EDUCATION

Boston University; Boston, MA

Boston University Collaborative Degree Program May 2011

Bachelor of Science in Business Administration, Concentration in Organizational Behavior

Bachelor of Science in Hospitality Administration Cumulative GPA: 3.48; Dean’s List

WORK EXPERIENCE

Boston University Office of Resident Life; Boston, MA

Resident Assistant August 2009 – Present Supervise a house of 27 residents to ensure safety by enforcing school policies and acting as a student resource.Organize house events that will establish a sense of community, enrich culture, and continue Boston University tradition.

Boston University Conference Services; Boston, MA

Conference Assistant May 2009 – August 2009 Managed on-campus conferences as the clients’ main point of contact and liaison between guests and conference services staff.Provided on-site management at functions by verifying that conference spaces were prepared accordingly and ensured on time delivery of all food and beverages at catered events.

Hampshire House; Boston, MA

Catering and Events Sales Intern January 2009 – July 2009Assisted the sales director in the office and at functions by providing information to potential clients, taking inquiries, and updating the company’s Delphi system.

Front Desk Attendant September 2008 – July 2009 Responsible for the oversight of the front desk of the private events facility by handling phone calls, taking reservations, and communicating with the upper management and sales team the details of daily events and attendees.Ensured all visitors’ needs were met by calling transportation services, giving directions, making recommendations for hotels or restaurants, and directing guests to proper function rooms.

Access TCA; Whitinsville, MA

Accounting Clerk / Receptionist June 2005 – August 2008Maintained efficiency in the accounting department by updating check runs, completing project closeouts, reconciling month end reports, and updating the filing systems which account for 1,000 clients.

LEADERSHIP EXPERIENCE

Boston University School of Management Feld Career Center; Boston, MA

Career Peer September 2009 – PresentCollaborate with Career Advisors to act as a teaching assistant in the required career building class for all management majors.Advise students in interviewing and networking skills while helping to create professional cover letters and resumes.

School of Management Student Government; Boston, MA September 2007 – Present

Executive Board President April 2009 – Present Oversee the undergraduate student government to ensure successful community, social, and academic events are planned.Represent the School of Management at weekly university wide President’s Council meetings while collaborating with the Student Union to address student concerns.

Delta Sigma Pi; Boston, MA March 2008 – Present Vice President of Community Service December 2008 – Present Plan and coordinate chapter events to benefit the community and promote a fraternal spirit of service and social responsibility.

School of Management Dean’s Host; Boston, MA March 2008 – Present

Tour Coordinator November 2008 – Present Develop the schedule of tours for over 40 hosts while acting as an intermediary between students and the Dean’s Office. Interview and train new hosts to ensure the standards of the school’s quality of excellence are upheld.

Other Activities: LOCK Honorary Service Society; Alternative Spring Break; School of Hospitality Peer Advisor

SKILLS and INTERESTS

Proficient at Microsoft Office: Word, Excel, Outlook, Access, and PowerPoint; trained on Delphi reservation systemsScrapbooking, dancing, softball, lacrosse, snowboarding, attending Red Sox games, watching reality TV

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