Manager Management
Resume:
Mehul K. Khanderia, PMP
Suffolk, VA
aborov@r.postjobfree.com
Professional Summary
Self motivated, strategically focused manager, with proven track record in leading, managing and motivating teams to generate synergistic results through pro-active management techniques12+ years of experience in Project Management, Testing, Quality Assurance, Release Management, People Management, Software Implementation and Production ManagementExtensive experience of working with cross cultural teams and BOT as well as on-site – Offshore modelHands on experience in Release Management including release planning, coordination with various releasing teams across globe, communication with stakeholders and handling of patches in productionResponsible for setting of visions aligned with customer’s business & quality needs and directing team towards meeting those objectivesExtensive experience on Airline/Travel, e-Commerce & Finance DomainsCertified PMP and Six Sigma Green BeltAvailability of 10 years B-1 VisaPublic Profile @ http://www.linkedin.com/in/mehulkhanderia
Professional Skills
Interact with business prospects and convert sales leads into business accountsPre-sales business and technology propositionsProject feasibility study and requirement analysisCustomer engagement and perception management Project deliverables, action plan, project processes, communication protocols and methodologyTest planning, strategizing, framework, tool evaluation and set-up, test execution, progress monitoring and controlChange and release management, release & production planning, production patch, coordination with releasing teams including packaging, data center, support teamsIdentification of quality parameters, measurement & control, improvementsStatus reporting, team discussions, interaction with higher management, stake holder managementResource requirement identification, recruitment lifecycle, on-boarding, KT and ramp-up process and resource managementStaff augmentation and attrition managementGoal setting, appraisal, career development, training plan and talent managementMotivation, guidance, problem solving, issue and escalation management
Professional Experience
Amadeus Software Labs, India Mar 2009 - Till Date
Transferred from Ness Technologies, Bangalore thru BOT
Position: Senior Manager - QA
Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travel providers (including full service carriers and low-cost airlines, hotels, rail operators, cruise and ferry operators, car rental companies and tour operators) and travel agencies (both online and offline). The company acts both as a worldwide network connecting travel providers and travel agencies through a highly effective processing platform for the distribution of travel products and services (through Distribution business), and as a provider of a comprehensive portfolio of IT solutions which automate certain mission-critical business processes, such as reservations, inventory management and operations for travel providers (through our IT solutions business).
Projects:Air Canada Competency Center Duration : Oct 2010 – Till Date
As an Air Canada Competency Center, we are wholly responsible for Air Canada Website. It mainly consists of 5 different fare families which allows its retail customers and travel agencies with various combinations and flexibilities of fare and provides them the options of various ancillary services. In order to increase time to market, provide the retails customers with flexibility of additional services for different markets & regions and increase the cross sell revenues we have been providing software production releases every 5 weeks. To ensure this, multiple release cycles and phases of various releases run in parallel.
Alt a Reservation Desktop Web Duration : Mar 2009 – Till Date
Alt a is a suite of airline products consisting of Inventory, Departure Control System (DCS) and Reservation Desktop Web (ARDWeb). Alt a Reservation Desktop is travel industry’s first browser-based selling and reservation platform and is targeted towards Airline Travel agencies. Using ARDWeb, travel agents can process customer requests for Availability, Bookings, Fares, Pricing and Ticketing via a browser. This product gives its users the flexibility and ease of use, to perform various operations effortlessly without any prior knowledge of cryptic commands used by the central system (GDS).
Role:Stakeholder Management & Customer Relationship Management
Responsibilities:Managing team of 22 members between both the projectsIn-charge of test management, execution cycles and defect management cycleIdentification and measurement of Quality parameters for Integration, QA and UAT phases, trend analysis and improvementsDefine, implement, monitor and control Project ProcessesCo-ordination with load planning, packaging, platform and production support teams across the globe for Release management in UAT and Production loadTriaging with Dev, fare quote(FQ), product shopping platform (PSP), customer BA & QA’s and other teams across globe on various requirements, defects, issues, processes, improvements
Environment:
Terminal Emulator/Central System, Booking Engine, J2EE, SQL, ARIA FW, Win@proach, QC, QA Intranet, Clear Case, Lotus Notes, Matrix, MS SharePoint Server, IE 6+, Chrome 10+, Safari 4+ and Firefox 3.6+
Rishabh Software Pvt. Ltd., Vadodara Jun 2005 – Mar-2009
Position: QA Manager
Rishabh Software is a CMMi Level 3 company that focuses on cost-effective, qualitative and timely delivered offshore software development services, business process outsourcing services and knowledge process outsourcing services.
Role:Stakeholder Management & Customer Relationship ManagementMember of SEPG Group & CMMi Implementation Team
Responsibilities:Head of QA division as independent services BU - with 8 QA Leads & overall team of 50+ QA Engineers reporting to meFull involvement from Pre-sales to Project Management to Post-sales phases of SDLCManaged multiple software QA projects with efficient resource utilization to ensure customer requirements are metImplemented, continuously monitored and improved processesAs a member of SEPG group, my responsibilities included making sure that all the ISO processes were followed while executing a project / tasks
Projects Managed:
Project / Client
Position
Team Size
Domain
Technologies
Duration
SOMS – PBX / Spirit Telecom, US
QA Manager
1 QA Lead + 2 Manual Testers + 1 Automation Programmer
Telecom
ASP.Net 2005, MS SQL Server 2005, framework 3.5, IIS 6.0, OpenSTA, QTP 9.2, VSTS 2005, Fiddler, SharePoint server, IE 6.x, Firefox 3.x
Nov 2008 – Mar 2009
SOMS – VOIP / Spirit Telecom, US
QA Manager
1 QA Lead + 2 Manual Testers + 1 Automation Programmer
Telecom
ASP.Net 2005, MS SQL Server 2005, framework 3.5, IIS 6.0, OpenSTA, QTP 9.2, VSTS 2005, Fiddler, SharePoint server, IE 6.x, Firefox 3.x
Oct 2008 – Mar-2009
PFX.Net / CCH, Wolter Kluwer Financial Services, US
QA Manager / Account Manager
2 QA Lead + 16 Manual Testers
Account and Taxation
ASP.Net, SQL Server, Citrix Server and Windows XP / Vista
Jun 2007 – May 2008
Elf / CCH, Wolter Kluwer Financial Services, US
QA Manager / Account Manager
1 QA Lead + 8 Manual Testers + 1 Automation Programmer
Account and Taxation
ASP.Net, SQL Server, Citrix Server and Windows XP / Vista
Jan 2007 – Mar 2009
Casino / Cryptologic, US
QA Manager
1 QA Lead + 3 Manual Testers
Game
C++, Flash, ASP, Desktop & Web Versions, Windows 98, 2K, XP
Nov 2006 – Jun 2007
ZeroChaos /
ZeroChaos, US
QA Manager
1 QA Lead + 3 Manual Testers
Manpower Management System
ASP.Net, SQL Server and Windows XP
Aug 2006 – Mar 2009
LFO / Leap Frog Online, US
QA Lead
2 Manual Testers
e-Commerce
PHP, Win 2000, Win XP, MAC 10.3 & 10.4, IE 7.0, IE 6.0 SP2, IE 5.5, IE 5.0, Firefox 1.5, MSN 7, AOL 8 & 9, Safari 1.3 & 2.0, MSP and MS Office 2003
Jun 2006 – July 2006
NDDB / National Dairy Development Board, India
QA Lead / Account Manager
3 Manual Testers
Inventory Management
ASP.Net, XML, SQL Server 2003
Apr 2006 – Dec 2006
ProSystem fx Engagement / CCH, Wolter Kluwer Financial Services, US
QA Manager / Account Manager
1 QA Lead + 8 Manual Testers + 1 Automation Programmer
Account and Taxation
VB.Net, Windows XP/2000, Dot Net framework, Lotus Notes and MS Office 2003
Mar 2006 – Jun 2008
Inventory Management / Mahindra Gujarat Tractors Ltd, India
QA Lead / Account Manager
4 Manual Testers
Inventory Management
ASP.Net, XML, SQL Server 2003
Feb 2006 – Aug 2006
Calc Engine / CCH, Wolter Kluwer Financial Services, US
QA Lead
2 Manual Testers
Account and Taxation
VB.Net, Windows XP/2000, MS Project and MS Office
Dec 2005 – Jan 2006
ExpoServiceDesk / EXPO, US
QA Lead
2 Manual Testers
e-Commerce
ASP.Net, XML, SQL Server 2003, Rational Robot
Aug 2005 – Feb 2006
PeerVision Form Designer / IKDeV, US
Project Lead
2 Manual Testers + 1 Sr. Developer
Forms Designing System
C#, VB.Net, Windows XP/2000, MS Project and MS Office
Jul 2005 – Oct 2005
Business Partner – Investment & Brokerage Firm Dec 2003 – May 2005
Responsibilities:Launched & actively ran a investment brokerage firmResearched technical parameters and financials about the various companies’Researched daily / weekly trends of individual stocks/indicesMade strategic investment decisions based on the movements of market indices
Unidata Systems Inc, USA Apr 2001 – Oct 2003
Position: Consultant
Client: Sears, IL, USA Jun 2002 – Oct 2003
Role:
Responsibilities:Involved in writing Test Plan, Test Procedures & Test Cases in accordance with the business & functional requirementsPerformed Functionality, System, Backend and Black Box testingSet up of Test Automation and Performance Test Lab using Mercury’s Win Runner/Load RunnerDefined scenarios to Perform Load testing using Load Runner and conducted Data Driven Testing using Win RunnerDefect management and attended triage meetings with development teamsParticipated in demos and walkthroughs
Environment:
Windows 98/2000, Win Runner, Load Runner, Test Director, HTML, SQL, ODBC, Oracle, IIS, MS Office, JavaScript and ASP.
Client: Charles Schwab, IN, USA Apr 2001 – May 2002
Role:
Responsibilities:Worked closely with the project team in planning, coordination and implementing QA methodologyConducted Manual functional testing and compatibility testingUpdated, maintained, and promoted Test Scripts to Configuration Management for version controlInvolved in maintaining the Traceability MatrixUsed Test Director for Bug reporting and tracking. Followed up with the development team to verify bug fixes and update bug report statusParticipated in weekly meeting with the management team, development teams and walkthroughs
Environment:
Win Runner, Load Runner, Test Director, SQL Server, Java, JSP, Apache Server and XML.
College of Architecture, Andrews University, MI, USA Apr 2000 – Apr 2001
Position: Web Developer
Responsibilities:Upgraded the site from HTML to ASPDeveloped Java scripts and AppletsWorked closely with the entire faculty in order to keep the site updatedMaintained and upgraded the Faculty pages and Library pages
Environment:
HTML, Java Script, Adobe Photoshop, ASP, IIS and MS Access
Elecon Engineering, V.V.Nagar, India July 1998 – Apr 1999
Position: Graduate Engineer
Responsibilities:Communicated with the end clients and gave the technical details about the productsCommunicated with various departments and third party inspectors regarding the ordersProvided weekly reports on orders & progress
Education
Degree
Institute
Year of Passing
Master of Science in Software Engineering
Andrews University, MI, USA
2004
Bachelor of Mechanical Engineering
University of Pune, India
1998
Other Activities
Chair, Organizing Committee – Annual functions at Rishabh Software Pvt LtdScholarship - On the List of Dean’s Scholarship, Andrews University, MI, USA, Jan 2000 – August 2002Secretary - South Asian Students Association (SASA), Andrews University, MI, USA, 2000-2001In-charge - Stage Committee at the Annual Social Gathering, Bharti Vidhyapeeth’s College of Engineering (BVCOE), Pune, India, 1997-1998Volunteer - Production and Mechanical Engineering Student Association (PMESA), Bharti Vidhyapeeth’s College of Engineering, Pune, India, 1994-1998
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