Customer Service Manager
Resume:
Mark A. Walker
Chappaqua, New York *****
aboro0@r.postjobfree.com
Current Work Scope and SummarySenior Project / Program Manager (PMO) in IT System integration in Financial Analysis, Global Supply Chain, Procurement / Sourcing, IT platform integration, and Operations. A professional with excellent experience managing and leading business process improvement for Multiple Industry Sectors (Government, Healthcare, Financial, Retail, Manufacturing, Oil&Gas, Global Services, Pharmaceutical, Treasury, Banking, Hedge Funds)Development of Senior Management Project plans and execution via Key StakeholdersOracle E-Business Sr PM (60% Functional /40%Technical)SAP Sr PM (70%Functional /30%Technical)Ariba Sourcing tools including MyBuyMS45 years of Information Technology experience in a healthcare environment-
5 years experience with MS4 Application day-to-day support and Annual Regulatory Upgrades.
5 years Siemens MS4 ADT/AR Experience Global SCM, Agile, and Scrum, and Six Sigma Projects. Current work location: Santa Clara, California / New York City Current and former work travel: Taiwan, UAE, Singapore, France, UK, Austin TX, and Mainland China, Saudi Arabia, South Africa, Netherlands, Japan, Thailand.Career Max Project Budget: $$52MM
EDUCATION & CERTIFICATIONS:
MA, Economics, Executive (AEA), Stanford University – Palo Alto, CA
BS, (Double Major) Industrial Engineering & Accounting, University of Oklahoma - Norman, OK
Six Sigma Green Belt Certification, Scrum Master, APICS, ISM, CPM, PMP Certification, CPA (Inactive)
IT PROFESSIONAL EXPERIENCE
Oracle
Over 10 years of experience in Design, Development and Implementation of Oracle Applications. Worked extensively as Oracle Apps Techno-Functional Consultant in modules Financial Accounting Hub (FAH),Oracle General Ledger (GL), Oracle Account Payables (AP), Oracle Account Receivables(AR),Revenue, Oracle Fixed Assets(FA), Order Management(OM), ebTax, Cash Management (CM) Chart of Accounts, Inventory(INV), Purchasing (PO), Payroll(HRMS), Application Object Library(AOL), Oracle Projects, Project Accounting, Workflow, forms, Oracle Framework and System Administration. Experience in ERP Oracle Application E-Business suite (10.7 SC/11.0.3, 12.0.6/11.5.10), Oracle Applications 11i, Oracle 8i/9i, Oracle 8
SAP
Worked in Full life cycle implementations, Rollouts, Support and Upgrade projects.
Extensive experience in configuration and testing of FI/CO modules -GL, AR, AP, Fixed Assets, Treasury, Cost Center Accounting (CO-CCA), Internal Orders and Profitability Analysis (CO-PA). Product costing (CO-PC) and Special purpose Ledger
Integration of FI with MM and SD with Procure to Pay and Order to cash Cycles
Reporting tools like Report Painter, Report Writer
Through understanding of a customized SAP system
Through understanding of SAP system from business process, cross functional and integration view points
In-depth knowledge in configuration, implementation, ASAP methodology, system design and development and gathering user requirements
Experience in Blueprint, Configuration, Unit, Stress, Volume, Regression, User Acceptance and Integration Testing, Training, Documentation and Production support.
Special emphasis on Data Migration specifications with BDC, Legacy System Migration workbench (LSMW) for data uploads for various SAP Projects
Extensive experience in developing specifications for Interfaces and Custom Reports
Good knowledge in ABAP debugging techniques to work with user-exits and cross applications
Excellent in working with posting validations, substitution rules, forms, interfaces (ALE & EDI), user-exits, and reporting tools
Knowledge in identifying, testing and documenting of SAP application controls in compliance with Sarbanes Oxley Act (SOX).
2010 - Present ~ Senior Program Manager and Contracted Sr. Consultant for the following
Global Clients:
Center Bridge Partners, New York, New York ~ Wall Street Hedge Fund (Oracle)
HHGregg Inc, Indianapolis, Indiana ~ Big Box Retail Company in Consumer Electronics (Oracle)
Ecolab, Inc, St.Paul, Minnesota~ Global Industrial & Manufacturing Services (SAP)
Chevron, San Francisco, CA ~ Oil & Gas and Refinery (SAP)
Summit Technologies, Atlanta, GA ~ IT Consulting Firm (Oracle)
L-3 Commnications, Wash DC / Crestview Fl ~ Global Industry Management (SAP)
New York City Housing Authority (NYCHA), New York, NY ~ New York City’s Largest Government Agency(Oracle)
Weight Watchers International, New York, New York (Oracle ~ R12 upgrade in 5 modules and SABA LMS)
Cisco Systems, San Jose, Ca (Oracle ~ R12.1.3 upgrade and in EBS)
Development of Oracle E Business Financial Suite (R12) Up from Oracle 11iKey interface to Outside Auditors (Ernst & Young) concerning audit testing the General Ledger moduleDrove supplier performance improvement and customer service levels to end users and our manufacturing base. Improved processes and efficiencies utilizing Total Cost of Ownership and continuous improvement toolsFixed assets integration, Depreciation scheduling, Asset Record Management, Component and Parent InformationComponent and parent information- reviewing and revising, General Ledger Entry Processing, Journal entries and Fixed AssetsAccounts Payable cost relationship, Un-posted entries, Asset Tracking, Posting Journal Entries and AssetsTypes of Fixed Asset Journal Entries, Assets Actions, Revaluation, Indexes,Journal program and journal review program
Fixed Asset Report Types, Year-End Processes and Global Update
(**Close programs, Update programs, Asset Master and Balances Purge Program, Depreciation Projections ProgramDevelopment of Oracle E Business Financial Suite (R12) Up from Oracle 11iKey interface to Outside Auditors (Ernst & Young) concerning audit testing the General Ledger moduleDrove supplier performance improvement and customer service levels to end users and our manufacturing base. Improved processes and efficiencies utilizing Total Cost of Ownership and continuous improvement tools.Developed Operations alignment and Supplier Integration Program and Process.Strong foundation with ARIBA modulesSAP Modules - APO, MM, PP, BW, AM Oracle Modules supported and implemented ~ AMF, AP, AR, ASO, GMI, WIP, POA, ONT, MRP, ISC, GL, eBtax, OM, INV, and 2 Oracle Advance Procurement ImplementationsDesign implement of new SIOP processGreenbelt certified Six Sigma – advocate of JIT and upstream processesStrong foundation in TPS and COGS matrixed strategyKey Results: Developed savings matrix plan of $50MM, FY 2011. Consolidated Suppliers to 25% of baseline. Developed new item master file. Implemented new WMS. Overhauling sourcing strategy.
2009-2010 B/E Aerospace, Inc (Nadaq: BEAV), Miami FL
Exec Program Lead, Finance, Global Operations, Global Procurement Operations & Strategic Planning, Project Management, and Global Supply ChainResponsible for project managing operational performance and developing new site improvement performance with the procurement space. Drove supplier performance improvements and customer service levels to the business end users and our manufacturing base. Developed Operations alignment and Supplier Integration Programs and Processes.Provided project management for Global Supply Chain & Inventory Planning processes. Key Customer Base – Boeing, Standard aero, Northrop Grumman, Gulfstream, Hawker, American Airlines, Goodrich, AirbusKey supplier base – Lisi, Alcoa, PCC,Cal Screw, AvnetDeveloped site requirements of 52 locations and FSL’s (US, Germany, Singapore, Shanghai Chicago)Integration stakeholder of key IT integration (BPCS to Cardex and Cardex to ESSBASE)Design implement of new SIOP processExperience with Oracle apps through 11i including Project Costing, Project Billing, Payables, General Ledger (GL), Accounts Receivable (AR), Fixed Assets (FA), Purchasing, some light Inventory and some iProcurementsHands-on Oracle E-Business Suite specialist with many full life-cycle implementation engagements, all successfully completed on time and within budgetProject Manager of 2 Oracle 11i implementationsSAP Modules - APO, MM, PP, BW, AM)Integration stakeholder of key IT integration (Maximo to Oracle 11i)Oracle Modules supported and implemented ~ AMF, AP, AR, ASO, GMI, WIP, POA, ONT, MRP, ISC, GL, eBtax, FAProject manager of 3 SAP ImplementationsGreenbelt certified Six Sigma – advocate of JIT and upstream processesStrong project management skills planning functional implementations and customization projects.
2006- 2009 Bearing Point Consulting, San Jose, CA Dubai, UAE
Director (Program Mgr), Management Advisory Service
Responsible for managing and developing the sales portal pipeline in both established and emerging markets. Integrated scalability with key customers opening new opportunities by cross selling services, materials, and programs. Scaled operational and sales collaborative efforts to produce the value proposition for the client base. Worked in multiple industries (Semiconductor / Telcom / Healthcare/Medical Device / Microelectronics/Aerospace / Retail) we are responsible for driving customer service level and optimal supplier performance. I was chartered to improve processes and sales cycle opportunities. This allowed us to close several deals efficiently to maximize revenue.Developed Operations, Sales, and supplier Integration program and processesKey Vendor Base – Sara Lee, Intel, HP, TSMC, Hewlett Packard, Honeywell, Applied Materials, Charted Semi, UMCI, Target, Saudi Aramco, KBR (Halliburton),Boeing, Airbus, Sprint, Lucent, United Healthcare, Allina, Carlson Travel CompaniesIntegration stakeholder of key IT integration (Maximo to Oracle 11i)Project Manager of 2 Oracle 11i implementations. 2 SAP 7 integrations, Including spec write design of GATP and full module of SAP APO, and MM,Greenbelt certified Six Sigma – advocate of JIT and upstream processesStrong negotiation skills driving favorable contractual partnerships with vendor base5 years of Information Technology experience in a healthcare environment
5 years experience with MS4 Application day-to-day support and Annual Regulatory Upgrades.
5 years Siemens MS4 ADT/AR Experience.
Experience or knowledge with AS400 Command Line and AS400 Query.
HL7 interface message understanding.
MS4 Billing Editors.
Knowledge or experience with Siemens MS4 Reimbursement Module.
MS-4 Order Communication. Skills in MS-Project, MS-Visio, MS-Office (Word, Excel, PowerPoint, Access).
1999- 2006 APPLIED MATERIALS INC. (NASDAQ - AMAT), Santa Clara, CA ●
Senior Manager, Financial Operations
Global Supply Chain Leader, Manufacturing Applied Global Services – (Aftermarket
Lead a team of 8 commodity managers and extended teams with responsibility for over $500M of corporate spends. Managed electro-mechanical assemblies, raw material, castings,Developed and implemented commodity strategies across 40 global sites. Led quarterly state of the business meetings with suppliers. Negotiated long term contracts.Helped introduce a raw material aggregation program with first and second tier suppliers that allowed for stronger leverage and an annual cost reduction of 5%.Developed global suppliers in Asia and Europe, resourced several parts, producing an average of30% unit cost savings. Designed new shop floor methodsKey contributor of MRP review modeling and project spec of GATP and MM, PP (SAP)(Applied used both SAP and Oracle for different divisions as they drove separate ERP platforms)Optimized supplier contracts by including more than 75% of the parts to existing contracts for fi.
OTHER SUPPORTING CAREER MANAGEMENT ROLES:
KPMG PEAT MARICK ~ Big 4 CPA Firm ..Audit / Tax / Consulting
BANK OF AMERICA ~ US Largest Bank. Bank Treasury / Risk Management
TARGET CORPORATION ~ Nations Leading Retail Company Inventory Accounting
OTHER SUPPORTING INFORMATION:
US Army (Reserves), Distinguished Military Student / Distinguished Military Graduate
Secret Security Clearance - Inactive
NCAA Athletics - Football / Track & Field
Enjoy Outdoor sports Golf, Theater, and Travel
Multi-Lingual – English and mid-level Japanese
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