Customer Service Mechanical

Phillip Pilcher

Email: ********@**************.***

Address:

City: Pleasant Hill

State: MO

Zip: 64080

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

CSR with 31 years of experience in customer service. Areas of expertise include mail room and production, good mechanical aptitude, attention to detail, supervisory and educational experience.

Educational Background:

High School Dipolma from CMSU, Warrensburg MO 1/2001 to 5/1979 (Agriculture)

Job History / Details:

Summary

CSR with 31 years of experience in customer service. Areas of expertise include mail room and production, good mechanical aptitude, attention to detail, supervisory and educational experience.

Highlights

Electro-mechanical proficiency

Understanding of client business requirements

Previous technical support experience

Superior troubleshooting skills

Works well in a team environment

Accomplishments

Inspection

Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.

Customer Service

Investigated customer complaints to ensure problem resolution and customer satisfaction.

Experience

March 2010 to October 2012

Pilcher Property Preservation Pleasant Hill, MO

Property preservation

Maintain and repair bank owned properties through the foreclosure process.

February 1980 to March 2010

Pitney Bowes Stamford, CT

Field Service Rep

Service and maintain sophisticated mail handling equipment in fast paced corporate environment. Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.

Education

1979 CMSU Warrensburg, MO

Bachelor of Science Agriculture

Central Missouri State University-- B.S. Agriculture with minor in Electronics

Contact this candidate