Customer Service Administrative Assistant
Resume:
Sherrie Warner
Email: aborlb@r.postjobfree.com
Address: **** *********** *****
City: Indianapolis
State: IN
Zip: 46217
Country: USA
Phone: 317-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Sherrie T. Warner
1312 Summerhouse Drive
Indianapolis, IN 46217
OBJECTIVE
To obtain a position within a corporation that will offer a stimulating challenge while allowing me to add value to the company by utilizing 26 years of experience as an office professional.
SKILLS / QUALIFICATIONS
* Confident in operations of all standard office machines and equipment
* Proficient in Microsoft Office (Excel, Word, Power Point)
* Excellent problem solving skills
* Strong sense of self direction
* Experience in handing confidential and highly sensitive information
* Accomplished at working with strict deadlines with a level head and calm demeanor
* Experience with customer service and conflict resolution
* Work well under pressure while maintaining a positive demeanor
* Creative in finding ways to reduce costs without loss of quality or quantity
* Strong time management and organization skills
* Experienced in working with all levels of management
EMPLOYMENT HISTORY
LDI Ltd., LLC - 54 Monument Circle, Suite 800, Indianapolis, IN May 20, 1993-March 26, 2012
LDI Ltd., LLC - Indianapolis, IN
Assistant to the Executive Team May 2006-March 2012
Primary administrative support to the President/COO (JA Lacy November 2011-March2012), CEO (David Shane) and Sr. VP Finance/CFO (Mike Hutson)
Provided administrative assistance to VP - Business Development, VP-Investments & Corporate Development, VP-Business Unit Strategy & Performance, VP-Employee and Leadership Development, VP-Risk Management, Controller, Chairman and VP-Community & Shareholder Relations as needed
Acted as backup for the assistants of the Chairman and VP-Community & Shareholder relations as needed
Prepared and distributed audit and compensation committee information for quarterly meetings
Assisted in preparation and distribution of annual unit holder and proxy information for annual meetings
Assisted in preparation of board reports for special and quarterly meetings
*All of duties listed below under Executive Administrative Assistant remained my responsibilities when promoted to the Assistant to the Executive Team position.
Lacy Diversified Industries - Indianapolis, IN
Executive Administrative Assistant July 1997 - May 2006
Primary administrative support to the President/COO/Chief Legal Counsel (David Shane)
Provided backup support for Chairman/CEO (Andre Lacy) and the VP of Public Relations (Margot Eccles) and other directors as needed*
Maintained calendars and all areas of travel for President/COO/Chief Legal Counsel and others as needed *
Arranged for various meetings involving high profile executives, bankers and state/city/community leaders*
Responsible for assembly and distribution of monthly financial reports*
Maintained logs for travel, legal and department expenses*
Covered front desk/switchboard for receptionist`s vacations, absences, breaks etc.*
October 2001-May 2006: Took on various HR administrative responsibilities when company downsized the HR department.
In 2001, discovered on-going discrepancy with employee insurance plan due to vendor continuing to charge company premiums for terminated and deceased employees which amounted to over $40,000
Provided payroll administration and maintained administrative responsibility for the company`s multi-million dollar retirement plan for approximately 950 participants. Duties included annual audits and compliance testing as well as approving loans, hardship withdrawals, terminations, disbursements and QDRO`s
Prepared monthly benefits reconciliation for the accounting department for benefits
Acted as United Way liaison through 2012
Maintained Defined Benefits Pension Plan for Jessup Door Company
Prepared and coordinated employee services awards
LDI AutoPaints (a division of LDI, Ltd.) - Indianapolis, IN
Executive Assistant July 1996-February 1997
Provided assistance to the President/COO (Tom Young)
Prepared and distributed company correspondence
Arranged travel and hotel accommodations
Maintained calendar and scheduled meetings
Assisted the accounting department with various data entry
Covered the front desk and switchboard for LDI`s receptionist as needed
Assisted various executives and employees at LDI as needed
Prepared and distributed various monthly financial reports
Jessup Door Company, (a division of LDI, Ltd.) - Dowagiac, Michigan
Sales/Customer Service May 1996-July 1996
Promoted from receptionist to inside sales/customer service in 1995.
Provided support to regional salesmen as well as internal employees
Order entry and follow up
Supplied literature and samples to customers and outside sales representatives while maintaining adequate supplies for the stock room
Handled customer complaints
Jessup Door Company (a division of LDI, Ltd.) - Dowagiac, Michigan
Receptionist/Administrative Assistant May 20, 1993-May 1996
Primary administrative support for President/COO (Guy Harper), Controller, six directors, salesmen and others as needed
Covered front desk, greeted visitors and maintained the switchboard
Ordered and maintained office supplies
Arranged service for office equipment
Supplied literature and samples to customers and outside sales representatives while maintaining adequate supplies for the stock room
Prepared and distributed monthly financial reports
Assisted in company inventory counts on a quarterly basis
JB Robinson Jewelers - Mishawaka, IN
Office Support/Sales (part-time position) 1990-1996
Provided office and sales support to manager, assistant manager and sales floor
Worked sales for selling retail items and warranties
Worked customer service for repair department, maintained repair log and followed up with customers
Closed register at the end of the night and prepared bank deposits
Lyons Industries - Dowagiac Michigan
Receptionist/Customer Service 1987-May 19, 1993
Covered front desk and switchboard
Greeted customers
Set up for meetings
Prepared quotes
Sent samples literature to customers and sales representatives
OTHER EXPERIENCE
CertainTeed Building Products 1999-2006
Traveled with CT`s race program to various IRL and NASCAR events throughout the US and assisted with hospitality events ranging from 50-450 people.
EDUCATION
IUPUI - Indianapolis, IN 1999-2000
Psychology
Indiana Business College - Indianapolis, IN 1996
Super Write 1 (similar to shorthand)
Southwestern Michigan College - Dowagiac MI 1994
English Composition
INTERESTS
Family, golf, travel, exercise, gardening and my pets
REFERENCES
Melinda Mitchell
Former co-worker and friend (10 years)
aborlb@r.postjobfree.com
Wendy Alexander-Glaser
Recruiter/Donor Rep - American Red Cross
Former co-worker and friend (35 years)
aborlb@r.postjobfree.com
Amber Rausch
American Academy of Osteopathy
Former co-worker and friend (15 years)
aborlb@r.postjobfree.com
Guy Harper - CFO (former President/COO of Jessup Door Company)
Manufacturing Technology, Inc.
Former boss (19 years)
574-***-**** Ext. 279
aborlb@r.postjobfree.com
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