Customer Service High School
Resume:
Pia Carilli
Email: aborjj@r.postjobfree.com
Address:
City: Crescent
State: PA
Zip: 15046
Country: USA
Phone: 412-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Meticulous Key carrier, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Special Needs, Education and Aquatics. Creative professional with extensive project experience from concept to development. Talents include leadership training and development; creating, development and implantation of activities for groups 10-300.
Educational Background:
High School Dipolma from Ringgold High School, Monongahela PA 1/2001 to 6/1980 (Academic)
High School Dipolma from University of Pittsburgh, Monongahela PA 1/2001 to 10/2012
High School Dipolma from Community College of Allegheny College, Monongahela PA 1/2001 to 10/2012
Job History / Details:
Career Overview
Meticulous Key carrier, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Special Needs, Education and Aquatics. Creative professional with extensive project experience from concept to development. Talents include leadership training and development; creating, development and implantation of activities for groups 10-300.
Core Strengths
Fast paced multi-tasking manager
Sharp, creative problem solver
Strong organizational skills
Exceptional communication skills
Excellent customer service skills
Leadership development
Training development aptitude
Visual merchandising proficiency
MS Windows proficient
Trusted key holder
Work Experience
April 2012 to Current
HomeGoods Pittsburgh, Pa
Key Carrier
Received reviews acknowledging my level of dedication to excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Maintained up-to-date knowledge of store policies regarding B.E.S.T. practices and standards. Cross Trained as Backroom Coordinator, Cash office coordinator and Merchandise coordinator.
Current
Volunteer
October 1999 to Current
Boy Scouts of America Greater Pittsburgh, Pa
Volunteer
Registered as leader in Cub Scouts, Boy Scouts, District levels. Attended National Jamboree as Assistant Scoutmaster as the first female to participate in Pittsburgh history. Leadership development training as Wood Badge Trainer.
April 1973 to Current
American Red Cross Southwestern Pa, Kentucky, Germany
Volunteer
Water Safety Instructor, Lifeguard Instructor, First aid instructor, CPR Instructor.
November 2011 to April 2012
HomeGoods Pittsburgh, Pa
Merchandise Coordinator - Kitchen/Tabletop
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Replenished merchandise shelves with items from the stockroom with B.E.S.T. practices. Creating end caps and displays using brand, value and color. Presenting merchandise with HomeGoods standards and signage.
Participated in physical inventory counts. Provided an elevated customer experience to generate a loyal clientèle.
October 2011 to November 2011
HomeGoods Pittsburgh, Pa
Associate
Greeted customers entering the store. Expressed appreciation and invited customers to return to the store. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Designed displays to make the store experience interactive, engaging and reassuring. Answered customer questions regarding store merchandise, department information and pricing.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
May 2001 to June 2011
Allegheny Vally School Coraopolis, Pa
Adaptive Aquatics Instructor / Group Home Manager
Daily operations of aquatics facility. Provided therapy to 120 individuals with disabilities and documented in accordance with Department of Health ICF/MR.
Oversaw daily operation of group home function and care of 4 individuals and 7 staff.
August 1985 to May 2001
Self Employed Greater Pittsburgh, Pa
Aquatics Instructor
Contracted to teach organizations, schools a variety of levels in swimming, lifeguarding, coaching, fitness and therapy.
May 1992 to April 1995
South Fayette School District McDonald, PA
Aquatics Director - Head Coach
Developed aquatics program for school district and public. Trained instructors and lifeguards. Coached two high schools mens and womens teams in swimming and diving.
Educational Background
1980 Ringgold High School Monongahela, Pa
High School Diploma Academic
University of Pittsburgh Pittsburgh, Pa
Exercise Science
Community College of Allegheny College Pittsburgh, Pa
Associate of Science Recreation Health and Physical Education
Graduated with High Honors
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