Sales Customer Service

Jamie Guajardo

Email: aborj6@r.postjobfree.com

Address: **** ***** ****.

City: Racine

State: WI

Zip: 53403

Country: USA

Phone: 262-***-****

Skill Level: Experienced

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jamie Guajardo

2412 James Blvd.

Racine, Wisconsin 53403

Phone - 262-***-****

Qualifications

*I am a quick and eager learner who works well independently or with a team - also able to multi-task efficiently

*Throughout my years in retail/inventory management I have become an experienced problem solver, and an excellent team motivator. I have also developed superb communication skills, and am extremely dependable

*I have experience Managing People, Managing the Creation & Auditing of Processes, Forecasting Sales/Models, Setting Inventory Levels, Creating, Allocating & Managing orders, Dealing with Vendor and Shipping issues

*I have a diverse background of merchandise and management expertise, as well as a strong desire to succeed

Work History

June 2004 - Current Inventory Control Analyst, The Bon Ton Inc. Milwaukee, WI

My Inventory Control Analyst responsibilities include:

*Responsible for developing inventory "best practices" and training stores/merchants on how to execute them

*Analyzing inventory results and working with vendors and buyers to develop innovative ways to improve shortage

*Develop and assign realistic shortage goals to each buyer/division to achieve desired total company shortage goal

*Resolve Purchase Journal issues that arise, and train merchants on how to ensure accuracy in booked inventory

*Perform testing on new systems and train merchants on how to use these systems (Earned President's Award)

*Monitor drop shipments and ensure that orders are booked accurately and on a timely basis

Prior to my promotion to an Inventory Control Analyst I was an Assistant Inventory Planner from 2/08-12/10

My Assistant Inventory Planner responsibilities included:

*Responsible for monitoring/analyzing inventory to balance stock-outs and turn to maximize sales and profit

*Work with the buyers and planners to make inventory recommendations/adjustments for current and future trends

*Won Four "President's Award's" in two years managing a $205 million area

*Creating and managing orders, working with vendors to resolve stock and shipping issues

*Great computer skills, and I can learn new systems quickly

Prior to my promotion to an AIP I was the Sales Area Manager for Men''s/Children''s/Luggage from 6/04-8/06. Accepted a promotion to the Cosmetics & Fragrances Sales Area Manager from 8/06- 2/08

My Sales Area Manager responsibilities included:

*Managing & Coaching 30+ associates to meet and exceed daily sales and new credit card goals for a $4 million area

*Planning and executing events to increase sales and build customer relationships

*Coaching sales associates to perfect their clientelling skills to help them exceed their personal sales goals

*Writing schedules to maximize coverage during peak customer traffic times to ultimately exceed sales goals

*Handling human resource and loss prevention issues for the store

May 2003 - June 2004 Manager In Training, American TV, Oak Creek, WI

My responsibilities included:

*Selling/Customer service, as well as learning management duties and helping to motivate the sales staff

April 2002 - May 2003 Store Manager, Elisabeth (Liz Claiborne), Pleasant Prairie, WI

My responsibilities included:

*Merchandising and maintaining store appearance, scheduling and budgeting payroll to achieve sales plan

*Recruiting, training, motivating, teaching and developing employees in all areas of business and customer service

October 1999 - April 2002 Assistant Manager, Walgreens, Kenosha, WI

My responsibilities included:

*Prioritizing and delegating tasks, training and developing employees, customer service and maintaining floor appearance, inventory management, loss prevention, and cash handling

August 1994 - October 1999 Assistant Manager, Casual Male Big & Tall, Kenosha, WI

My responsibilities included:

*Customer service/selling, motivating, training, and retaining a competent and stable sales staff

*Scheduling according to payroll and sales forecasts to achieve and exceed sales plans

Education

*Bachelor of Arts in Business Administration from Carthage College - Expected Graduation May 2014

*Associate Degree in Consumer Marketing from Gateway Technical College - May 2001

*Associate Degree in Business to Business Marketing from Gateway Technical College - May 2001

Awards Received for Outstanding Performance

From: The Bon-Ton Inc.

*President's Award - August 2011- for developing training manual and executing training of all merchants on new Purchase Journal system to ensure seamless transition to the new system

*President's Award - February 2010- for exceeding sales and profit margin goals by minimizing out-of-stocks and improving inventory turnover for the prior quarter

*President's Award - May 2009- for exceeding sales and profit margin goals by minimizing out-of-stocks and improving inventory turnover for the prior quarter

*President's Award - October 2008- for exceeding sales and profit margin goals by minimizing out-of-stocks and improving inventory turnover for the prior quarter

*President's Award - August 2008- for exceeding sales and profit margin goals by minimizing out-of-stocks and improving inventory turnover for the prior quarter

*Star Maker Award - February 2006 -for exceeding sales and credit goals and excelling as a leader and role model for the store management team by promoting teamwork

From: Wisconsin/National Marketing & Management (Collegiate DECA) Competitions

*March - 2001 First Place at State Competition in Advertising Campaign

*April - 2001 Fourth Place at National Competition in Advertising Campaign

*March - 2000 First Place at State Competition in Sales Representative

*March - 2000 First Place at State Competition in Student of the Year

*March - 1999 First Place at State Competition in Sales Promotion Plan

*April - 1999 Second Place at National Competition in Sales Promotion Plan

Professional Offices Held

*Currently a member of the Advisory Committee for Gateway Technical College (2006-Present)

Meet twice yearly to discuss and suggest changes to the curriculum that will mirror the changing needs in the workforce and help give Gateway graduates the necessary skills to be compete in workforce

*While attending college I held the following offices for Gateway Marketing & Management Association

Vice President - September 2001 - May 2001

Secretary - September 1999 - May 2000

*After graduating I held/hold the following offices for Professional Development Council of WI Collegiate DECA (Formerly WI Marketing & Management Association Alumni)

President Elect (March 2011-present)

Secretary/Treasurer (2008-2011)

President (2005-2006) where I helped organize one of our most successful conferences to date

Regional Representative (2001-2004)

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