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Human Resources Customer Service

Location:
Euclid, OH
Posted:
October 04, 2012

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Resume:

Bradley Willmore

Email: aborj0@r.postjobfree.com

Address: *** * ***** ******

City: Euclid

State: OH

Zip: 44123

Country: USA

Phone: 216-***-****

Skill Level: Director

Salary Range: 80

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BRADLEY WILLMORE

312 East 215th Street

Euclid, Ohio 44123 216-***-****

aborj0@r.postjobfree.com

PROFILE AND HIGHLIGHTS

My background reflects a pattern of progressive growth in healthcare, customer service, and leadership & management roles. As you will note, I have performed successfully in a series of challenging assignments. Currently, I am a licensed nursing home administrator; a licensed nurse with over 10+ years of acute care, subacute care, & long-term care experience. I am also a former member of the U.S. Navy and a former small business owner. I offer a number of qualifications that would enable me to excel within your organization. I have utilized high-level complex programming, analysis and design techniques in order to perform functions for multiple and/or sensitive projects. I possess skills to effectively build and maintain positive work relationships. I have a strong background in private and governmental policies & procedures and I have vast experience in dealing with conflict resolution.

EDUCATION

CHANCELLOR UNIVERSITY, (formerly Myers University/Dyke College), Cleveland, Ohio

Master of Business Administration - (MBA) - July 2007

CLEVELAND STATE UNIVERSITY, Cleveland, Ohio

Bachelor of Arts Degree - August 2000 - Major: Psychology - Minors: Business and Chemistry

EMPLOYMENT HISTORY

NORTHCOAST BEHAVIORAL HEALTHCARE, Northfield, Ohio

Work Program Administrator 12/11 - Present

Oversees all human resources, accounting & payroll duties for all work programs. Supervises and evaluates state approved vocational programs for the Dept. of Mental Health consumer work programs; Oversees client job performances and provides job coaching. Facilitates & oversees all education & training, and conducts all hiring/firing of employees. Assures the health, safety, security & rights of mental health clients in their pursuit of obtaining, positive business-to-business work relationships & proper development and execution of company goals.

Serves on various cross-functional treatment teams; Networks & consults with business owners & community employers to procure competitive employment opportunities for the disabled. Utilizes high-level complex programming, analysis and design techniques in order to perform functions for multiple and/or sensitive projects.

ASSURED ENTERPRISES, Cleveland, Ohio

Executive Director/ Co-Owner 12/ 98 - 1/12

Founded and managed all operations of small professional healthcare firm assuring high quality professional healthcare services to meet staffing needs throughout northeast Ohio. Ensured compliance with State and Federal regulations while promoting high quality licensed professional services. Provided overall management of clinical, regulatory, administrative and financial direction of agency office and assumed final responsibility for all activities and personnel of the agency as outlined in the company's policy and procedures manuals. Ensured that the agency program was in compliance with all applicable federal, state(s) and local laws, and accrediting organization regulations. Maintained knowledge of regulatory guidelines; recommended operational changes as needed; Responsible for all aspects of Human Resources, including the employment of only qualified and competent personnel. Ensured compliance with all federal and state labor laws as well as all HR policies and procedures. Maintained ongoing liaison with the governing body, professional advisory group, staff members and the community.

THE McGREGOR HOME, East Cleveland, Ohio

Nursing Home Administrator in Training - AIT 7/11- 12/11

Under the preceptor ship of the Chief Operation Officer - primary duties & responsibilities were to learn systems management and gather hands on knowledge and experience in all areas of the facility from an administrator`s perspective. Duties consisted of planning, organizing, directing, and managing all operations of the 148-bed nursing home, 69-bed assisted/independent/senior housing facilities, as well as coverage of additional 25-bed long term care facility located off campus.

NORTHCOAST BEHAVIORAL HEALTHCARE, Northfield, Ohio

Employment Specialist 8/ 09 - 6/11

Coordinated all human resources, accounting & payroll duties for all work programs. Facilitated & evaluated state approved work programs for the Dept. of Mental Health consumer work programs; Monitored client job performances and provides job coaching. Facilitated & oversaw all education & training, and conducts all hiring/firing of employees. Assured the health, safety, security & rights of mental health clients in their pursuit of obtaining, positive business-to-business work relationships & proper development and execution of company goals.

Served on various cross-functional treatment teams; Networked & consulted with business owners & community employers to procure competitive employment opportunities for the disabled. Utilized high-level complex programming, analysis and design techniques in order to perform functions for multiple and/or sensitive projects.

I.P.A. - INTERNATIONAL PROFIT ASSOCIATES, Buffalo Grove, Illinois Senior Business Analyst 5/08 - 8/09

Determined the financial impact of ownership decision-making, corporate structure, business planning and industry benchmarking. Utilized high-level complex programming, analysis and design techniques in order to analyze small-to-medium-size businesses producing $150k to $30 million in revenues. Clients were given the tools necessary to effectuate positive change in their businesses. Functioned as integrator between business needs and technology solutions. Performed accurate analysis and effective diagnosis of client business issues. Gained exposure to multiple industries while demonstrating an awareness of the full breadth of services.

Primary responsibility was to ensure the operational efficacy and excellence of an organization. Designed and documented work flows; managed and provided solutions to new business unit ideas, trends, and concepts appropriately through the latest technological paths. Collected and analyzed the project`s business requirements and transferred the same knowledge to development team. Provided suggestions to the development team during development stage of product to meet client`s business needs. Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.

SPORTS & SPINE PHYSICAL THERAPY, Beachwood, Ohio

Management Consultant 9/07 - 4/08

Contracted as a consultant, on an as needed basis to conduct & facilitate high-level complex qualitative & quantitative analysis on a small healthcare business producing $650k plus in revenues, to determine its financial impact of ownership, decision making, corporate structure, business planning, and industry bench marking.

NORTHCOAST BEHAVIORAL HEALTHCARE, Northfield, Ohio

Community Job Developer 2/ 01 - 4/08

Networked & consulted with business owners & community employers to procure competitive employment opportunities for the disabled. Collaborated & created an environment that encourages engagement and commitment through strong and credible personal impact. Managed accounts & client relations. Maintained client confidentiality. Promoted client empowerment & recovery.

Supervised and evaluated state approved work programs, client job performances and provided job coaching. Assured the health, safety, security & rights of NBH clients in their pursuit of obtaining, positive business-to-business work relationships & proper development and execution of company goals.

Authored integrated rehabilitation goals, objectives and interventions. Reported progress in client charts, and ensure timely communication between unit and rehabilitation staffs. Served on various cross-functional treatment teams; Completed referrals for Rehabilitation Services and facilitated individual and group counseling (e.g., substance abuse). Performed substance abuse assessments and referrals. Utilized high-level complex programming, analysis and design techniques in order to perform functions for multiple and/or sensitive projects. Possess skills to effectively build and maintain positive work relationships.

NORTHCOAST BEHAVIORAL HEALTHCARE SYSTEM, Cleveland, Ohio

Mental Health/Psychiatric Nurse 5/ 98 - 2/ 01

Performed general duties of a licensed nurse such as administering medications and treatments, implementing care plans, and providing mental healthcare to diverse adult patient population. Conducted group therapy sessions consisting of career counseling, therapeutic community, daily living activities, medication education, and education using the Recovery model.

UNIVERSITY HOSPITALS OF CLEVELAND, Cleveland, Ohio

Skilled Home Care Visiting Nurse 5/ 97 - 5/ 98

Performed general duties of a licensed nurse such as administering medication and treatments, implementing care plans, and providing hospice care to diverse patient population in home settings. Provided emotional support, educated patients on medical conditions, gave advice to patients, their families and relatives. Performed other duties that involved recording of patient`s symptoms and their medical history. Performed and analyzed test results of diagnostics and provided education to patients and families regarding post treatment health care at home.

OAK PARK HEALTHCARE, Cleveland, Ohio

Nurse Supervisor 4/96 - 5/ 97

Performed supervision duties of a licensed nurse. Managed 45-member staff (three shifts) including all nursing and housekeeping staff in 113-bed facility, providing acute and skilled care. Responsible for education & training staff. Conducted interviewing, hiring, disciplining, evaluating and termination of staff. Ensured compliance with State and Federal regulations while providing & ensuring high level patient care. Managed Medicare/Medicaid reimbursement procedures. Reported to Director of Nursing and facility Administrator.

NURSING AND CLINICAL TRAINING

CUYAHOGA COMMUNITY COLLEGE, Cleveland, Ohio

Jane Addams School of Nursing

Nursing Diploma - 1990

UNITED STATES NAVAL SCHOOL OF HEALTH SCIENCES

Certificate - January 1989

MILITARY SERVICE

US NAVY - ACTIVE DUTY & RESERVE STATUS - 1988 - 2001 - HONORABLY DISCHARGED

LICENSURE AND CERTIFICATIONS

Ohio Licensed Nursing Home Administrator - LNHA

Six Sigma Yellow Belt Certification - Case Western Reserve University

State of Ohio Chemical Dependency Board Certification - C.D.C.A.

State of Ohio Nursing Licensure - L.P.N.

Fleet Operational Combat Training and Leadership Certification (US Navy)

CPR qualified.

HONORS AND AWARDS

Member of Delta Honors Society at Myers University

Recipient of Manchester`s Who`s Who Award for Executives and Professionals, 2003

Ohio State Patrol, Health Safety Merit Citation, 2000

Northcoast Behavioral Healthcare System, Fire Safety Merit Citation, 2000

Northcoast Behavioral Healthcare System, Certificate of Appreciation, 2000

United States Navy, Letter of Appreciation, 1993

Menorah Park Nursing Facility, Spector Garber Scholarship Award, 1990

COMMUNITY AND PROFESSIONAL AFFILIATIONS

Member of National MBA Association Cleveland Chapter.

Co-founder and facilitator of Dept.of Mental Health-NBH Peer Mentoring Program.

Mentored junior-high school students through non-profit organization, -Let`s Talk About-.

Executive Board Member for the YMCA of Cleveland (Former.)

PERSONAL DATA

Willing to travel and consider relocation.

Excellent health, stamina and energy.

Highest personal integrity and professional ethics.

Salary open based on total compensation and career opportunity.

Excellent references available upon request



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