Customer Service Representative

natasha liggins

Email: ********@*************.***

Address:

City: cincinnati

State: OH

Zip: 45237

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 4 years client interface experience.

Educational Background:

High School Dipolma from ABLE GED program, Cincinnati OH 1/2001 to 9/2006 (GED)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highly enthusiastic customer service representative with 4 years client interface experience.

Core Strengths

Cash management

Multi-line phone usage

Strong organizational skills

Listening skills

MS Windows proficient

Credit card processing

Fast learner

Strong client relations

Trusted key holder

Exceptional communication skills

Sharp problem solver

Store maintenance ability

Telephone inquiries specialist

Adaptive team player

Fashion knowledge

Visual merchandising proficiency

Strategic sales knowledge

Training development aptitude

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Market Research

Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

October 2011 to October 2012

Dick's Sporting Goods cincinnati, oh

customer service representative

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

August 2008 to August 2010

bp marketplace virginia beach, va

cashier/customer service rep

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

March 2004 to June 2007

Value City Springfield Township, oh

supervising cashier

Organized weekly sales reports for the sales department to track product success.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Educational Background

2006 ABLE GED program cincinnati, oh

GED GED

High school diploma

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