Customer Service Project Manager

Tanya L Palmer

Email: ********@**************.***

Address:

City: Afton

State: VA

Zip: 22920

Country: USA

Phone: 434-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To acquire a challenging and rewarding position that will utilize my skills, technological experience, and dedication to excellent customer service.

Educational Background:

High School Dipolma from Albemarle High School, Charlottesville VA 1/2001 to 5/1990 (College Prep)

Job History / Details:

Summary

To acquire a challenging and rewarding position that will utilize my skills, technological experience, and dedication to excellent customer service.

Skills

Employee hiring and retention

Training staff

Problem resolving

Commitment to quality and service

Strong communication skills

Advanced interpersonal skills

Excellent verbal communication

Relationship/team building

Perform well in high-demand, fast-paced environments

Experience

April 2012 to Current

Jackson's Cleaning Service LLC Charlottesville, VA

Project Manager

Collaborate with owner and clients to ensure the delivery of efficient, high-quality service.

Work closely with team members to produce a consistent and positive work environment.

Supervise and coordinate cleaning activities and employee schedules.

February 2006 to March 2012

Palmer's Professional Service Bedford, VA

Owner/Operator

Operated a Residential and Commercial cleaning business performing all services needed to clients to create repeat business.

Maintained all relevant business records.

Attended training seminars to comply with state and local government standards.

January 1998 to January 2006

Cat Communications International Roanoke, VA

Call Center Operations Supervisor

Hired, trained, and evaluated a staff of 50 employees who handled in excess of 700 calls daily.

Collaborated with a multitude of intercompany departments to establish and implement directional plans for an expanding company.

Daily monitoring of department operations and incoming calls to ensure consistent quality.

Education and Training

1990 Albemarle High School Charlottesville, VA

High School Diploma College Prep

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