Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Sarasota, FL
Posted:
October 02, 2012

Contact this candidate

Resume:

Sheri Robinson

Email: aborid@r.postjobfree.com

Address:

City: Sarasota

State: FL

Zip: 34238

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Executive with 18 years of Healthcare experience. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Educational Background:

High School Dipolma from Scotch-Plains Fanwood, NJ 1/2001 to 6/1980 (General)

Job History / Details:

Executive Profile

High-performing Executive with 18 years of Healthcare experience. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Skill Highlights

Organizational Leadership

Leadership/communication skills

Team Building

Process Improvement

Financial Management

New Business Development

Operations Start-up

Strategic Planning

Staff Development/Training

Performance Measures

Managed care contract knowledge

Insurance and collections procedures

Human Resources

Project Management

Purchase Management

Analytical Skills.

Budget Development: Analysis/Implementation

Customer Relations.

Inventory Control

Labor Cost Controls

Expense Control

Ambulatory EMR

Core Accomplishments

Fiscal Management

Successfully manage all financial/budget activities for 3 office sites.

Accountable for all budget variances.

Exceeded budget expectations in revenue and expenses.

Reduced overhead for new start up office by 68 percentage within the first year.

Operations Management:

Collaborated with COO to ensure smooth work flow and efficient organization operations.

Accountable for all operations of 3 offices, including front office, medical records, clinical, on-site billing functions, accounts payables, on-site accounting functions.

Launched EMR in 2 office sites.

Quality Assurance

Ensure and enforce medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.

Business Development:

Successfully launched Family Practice Office.

Developed and implemented marketing strategies which increased customer base by 38 percentage .

Project Management:

Rolled out EMR for 2 office sites which resulted in successful transition. Organization recognition for smooth transition.

Staff Development:

Responsible for training all new employees to ensure continued quality of customer service.

Coordinate employee float pool for Organization.

Office sites used for employee float pool training

Customer Service:

Ensure superior customer service by analyzing quarterly reports and developing action plans.

Certifications

Practice Management

Professional Experience

March 2005 to Current

First Physicians Group

Practice Administrator

An Affiliate of Sarasota Memorial Healthcare System, 3 Sites.

Dermatology, Family Practice and Internal Med/Pediatric.

Conduct daily interactions that demonstrate positive organizational attitude, effectiveness and models the organization's Mission, Vision and Values.

Manage and directs practice activities including human resources, customer service, customer satisfaction, financial, business information systems, practice profile analysis, compliance with regulatory bodies, participates in planning and development.

Ensure compliance with OSHA standards.

Develop, implement and manage 6.5 million dollars in budget revenue.

Financial management.

Analyze monthly financial statements.

Explain negative variances to budget.

Cost control for office, medical and vaccine supplies.

Develop and implement marketing strategies for new business growth.

Start up new office locations.

Integrate new physicians and employees.

Create marketing plan.

10/2/2012 12:00:00 AM

June 1999 to March 2005

Kennedy White Orthopaedic Center

Chief Operations Officer

Oversight of 3 Offices.

9 Physicians - 3 Physician Assistants - Physical Therapy Center - 60 Employees Ensuring day to day practice operations carried out in efficient cost effective manner.

Executing the practice developmental goals as developed by the CEO and Medical Director.

Departments under the direction of Operations Officer: billing, front office, clinical, medical records, transcription, surgery scheduling, phone room, x-ray for two offices.

Transition from Medic (DOS) to Mysis (Windows).

Employee coordination and supervision.

August 1998 to June 1999

Surgical Associates of Venice and Englewood

Practice Manager

Employee coordination and supervision.

Supervise, direct and manage billing, collections, nursing and front office operations.

Physician credentialing.

Accounts payable.

Accounts receivable.

Calculation and distribution of payroll.

October 1997 to August 1998

Heart Center of Sarasota

Business Office Manager

Oversight of 6 satellite locations.

Supervision of billing, collections, front office, 6 (six) satellite offices Direct supervisor for 24 employees.

Create policies and procedures for budgets and collections.

Update administration of current mergers.

October 1995 to October 1997

Suncoast Medical Family Practice

Practice Manager

Creation and Maintenance of business plan.

Supervise, finance, billing, clinical and business development.

Satellite office supervision.

Analyze month end reports for productivity and compensation from insurance companies.

Organize, chair all meetings.

Corporate contract negotiations.

Negotiate commercial, managed care contracts.

Credentialing of physicians.

Onsite accounting, financial statements, P&L statements, general ledger, W-2's, quarterly taxes (940,941,UCT-6).



Contact this candidate