Danielle Marquez

Email: aboria@r.postjobfree.com

Address:

City: Denver

State: CO

Zip: 80219

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic Customer Service Professional with strong time management skills who thrives in a fast-paced, dynamic environment.

Educational Background:

High School Dipolma from Emily Griffith Opportunity School, Denver CO 1/2001 to 3/1996 (No Degree)

Job History / Details:

Summary

Energetic Customer Service Professional with strong time management skills who thrives in a fast-paced, dynamic environment.

Highlights

Customer service

Call center experience

Computer proficient

Dependable

Cash handling experience

Document filing

Printing

Enthusiastic team-player

Leadership qualities

Versatile

Dedicated

Retail familiarity

Accomplishments

Trained call center representatives for mail completion. Consistently commended by superiors for resolving customer situations quickly and courteously.

Experience

January 2005 to Current

Dan's Painting and Handyman Service Englewood, CO

Painter

Paint houses.

Yearly tax and bookkeeping assistance.

May 1999 to Current

Denver, CO

Household Manager

Organization of household. Cleaning, laundry, financial bookkeeping, and conflict resolution.

September 2003 to January 2004

KBtoys.com Denver, CO

Take merchandise orders.Respond to email correspondence.Website navigation assistance.

Take merchandise orders.

Respond to email correspondence.

Website navigation assistance.

May 2003 to August 2003

UPS Commerce City, CO

Package Handler

Unload semi-trucks filled with packages.

October 2002 to November 2002

KBtoys.com Denver, CO

Seasonal Customer Service Representative

Take merchandise orders.

Respond to email correspondence.

Website navigation assistance.

May 1998 to November 2000

Source One Management at Rocky Flats Golden, CO

Imaging Reproduction Clerk

Scanning and updating documents for the Rocky Flats Internet.

Support Document Control Specialists with processing, quality check, and storage of documents.

Customer service help-desk.

Print-shop.

Waste Records Transmittal.

February 1998 to May 1998

Office Specialists Thornton, CO

Office Temporary Associate

General office help.

July 1996 to December 1997

Innovative Services of America Golden, CO

Mail Team Lead

Process, organize, and distribute customer correspondence to mail team for completion.

Forecast hours needed for mail volume.

Identify problems.

Coordinate with call center team leaders to effectively manage a high volume of inbound customer calls.

Answered a constant flow of customer calls .

Addressed and resolved customer service complaints empathetically and professionally.

Education

1996 Emily Griffith Opportunity School Denver, Co

GED

Additional Information

All gaps in employment are a result of being a Stay At Home Mom. I have chosen to support our household income through various seasonal positions and other entrepreneurial ways. Additional references are available upon request.

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