Customer Service High School

Diane Donohew

Email: aborh3@r.postjobfree.com

Address:

City: Malvern

State: OH

Zip: 44644

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced logistics professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Brown Mackie College, Canton OH 1/2001 to 4/2006 (Computer Networking/Business)

Job History / Details:

Career Overview

Experienced logistics professional with strong leadership and relationship-building skills.

Skills

Initiative to work independently

Excellent problem-solving abilities

Computer applications

Inventory control

Customer service expert

Exceptional organizational skills

Knowledge of web technologies, protocols

Excellent communication skills

Shipping and receiving professional

Professional Experience

May 2011 to July 2012

Giant Eagle Canton, OH

Baker

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Reduced food costs by 30 percent by expertly estimating purchasing needs and buying through approved suppliers.

Reduced food costs by 30 percent by using seasonal ingredients, setting standards for portion size and minimizing waste.

Provided courteous and informative customer service in an open kitchen format.

December 2008 to May 2011

R.G.I.S Cleveland, OH

Inventory

Facilitated monthly and quarterly physical inventory counts.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Communicated with vendors regarding back order availability, future inventory and special orders.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

April 2003 to April 2008

Tennessee Steel Haulers Stout Dispatch Youngstown, OH

Dispatch/clerk

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Processed shipment documents neatly and efficiently for each load.

Managed discrepancy documentation for incoming shipments.

Obtained and maintained proper delivery authorization and pickup documentation.

Answered customer questions regarding delivery promptly and accurately.

Transported freight from origin to destination in a safe and timely manner.

December 1987 to April 2003

U.S.P.S. Akron, OH

Customer Service Supervisor

Described product to customers and accurately explained details and care of merchandise.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Delivered customer orders to homes and places of business within established time frames.

Education and Training

2006 Brown Mackie College Canton, OH

Associates Degree Computer Networking/Business

Professional Development:

Tools and Techniques of Data Analysis

Translating Data

Team Dynamics

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