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Manager Customer Service

Location:
Buffalo, NY
Posted:
October 02, 2012

Contact this candidate

Resume:

George Cotroneo

Email: aborgy@r.postjobfree.com

Address:

City: Kenmore

State: NY

Zip: 14217

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Multi Unit professional with strong leadership and relationship-building skills. Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Motivated, personable business professional with college degree and a successful 20-year track record of profitable business leadership.

Educational Background:

High School Dipolma from D'Youville College, Buffalo NY 1/2001 to 8/1988 (Business Management)

Job History / Details:

Professional Summary

Experienced Multi Unit professional with strong leadership and relationship-building skills. Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Motivated, personable business professional with college degree and a successful 20-year track record of profitable business leadership.

Core Qualifications

Multi Unit Leadership

Business development

Meeting & event planning

Project Management

Excellent team-building skills

Retail management

Profit & Loss statement analysis

Team building & supervision

Computer savvy

Customer service

Scheduling

Marketing & Sales

Waste Management

Records Management

Accounting/Bookkeeping

Front-Line restaurant operations

Implemented Green Team initiatives

Strong verbal communication

Risk management processes & analysis

Passion for customer satisfaction

Quick learner

Conflict resolution

Thrives in deadline-driven environments

Flexible and versatile

Able to transcend cultural differences

Change agent

Natural leader

Strong work ethic

Diplomatic and tactful

Positive under pressure

Poised and competent

Experience

June 2000 to Current

Red Lobster Buffalo, NY

Director of Operations, General Manager

January 1998 to December 1999

Hard Rock Cafe Niagara Falls,NY & Cleveland, OH

General Manager, Assistant GM

January 1991 to January 1998

Olive Garden Italian Restaurant Buffalo, NY

General Manager, Manager, Corporate Trainer

Education

1988 D'Youville College Buffalo, New York

Bachelor of Science Business Management

Professional Affiliations

Youth Boys-Travel Soccer Coach, Delaware Soccer Club, Buffalo, NY 2004-2012

References

References available upon request.



Contact this candidate