Manager Customer Service

Gizelle Lacerda

Email: aborgt@r.postjobfree.com

Address:

City: Shrewsbury

State: MA

Zip: 01545

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional with eleven years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with eleven years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Hardworking, dedicated Kitchen Manager with an extensive background in culinary arts and event planning.

Educational Background:

High School Dipolma from UEG, Worcester MA 1/2001 to 12/2001 (Geography)

Job History / Details:

Summary

Food service professional with eleven years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Restaurant Manager with eleven years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Hardworking, dedicated Kitchen Manager with an extensive background in culinary arts and event planning.

Highlights

Natural leader

Honed marketing skills

Strong work ethic

Supervisory skills

Point of Sale (POS) system operation

Bilingual in English, Portuguese and Spanish

Stable work history

Employee recruitment expertise

Trained in performance and wage reviews

Food service background

Passion for customer satisfaction

Food service background

Prove cost-control expert

Staff development talent

Inventory control and record keeping

Accomplishments

Increased sales by 3 percentage while reducing food costs by 2 percentage .

Reduced employee turnover by 25 percentage by creating and implementing a no-cost incentive program.

Played a key role and expanding the bar area, thereby increasing liquor mix sales by 3 percentage from previous year.

Experience

January 2001 to Current

Chilis Grill & Bar Shrewsbury, MA

Kitchen Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Correctly calculated inventory and ordered appropriate supplies.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards.

Education

2001 UEG Porangatu, Goias

Teaching Associate Geography

Courses in Hospitality and Restaurant Management

Food Service Management and Restaurant Management courses

Coursework in: Marketing, Accounting, Cost Control, Sustainable Purchasing

Basic Vocational Certificate: Culinary Management

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