Customer Service Truck Driver
Resume:
Kecha Alexander
Email: ********@******.***
Address:
City: Shreveport
State: LA
Zip: 71115
Country: USA
Phone: 318-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Front Desk Clerk with 4 years of experience in administration assistant. Areas of expertise include answering multiple calls, data entry, computer skills, inventory, book keeper, customer service, Truck Driver with 12 years of experience in the Louisiana Army National Guard. Areas of expertise include being deployed to Iraq in 2009-2010 and also to Afghanistan in 2011-2012 as a truck driver Customer-oriented Truck Driver skilled at promoting customer retention, assisting with loading and unloading and completing precise logs and paperwork in the Louisiana Army National Guard.
Educational Background:
High School Dipolma from Southern University, Shreveport LA 1/2001 to 5/2005 (Phlebotomy)
High School Dipolma from Southern University of Shreveport, Shreveport LA 1/2001 to 10/2012
Job History / Details:
Career Overview
Front Desk Clerk with 4 years of experience in administration assistant. Areas of expertise include answering multiple calls, data entry, computer skills, inventory, book keeper, customer service,
Truck Driver with 12 years of experience in the Louisiana Army National Guard. Areas of expertise include being deployed to Iraq in 2009-2010 and also to Afghanistan in 2011-2012 as a truck driver
Customer-oriented Truck Driver skilled at promoting customer retention, assisting with loading and unloading and completing precise logs and paperwork in the Louisiana Army National Guard.
Skill Highlights
Microsoft Office skills
Telephone skills
Filing
Internet Search
Large cash/check deposits
Credit card processing
Inventory control
Strong organizational skills
Fast learner
Energetic work attitude
Quick learner
Neat, clean and professional appearance
Math and language skills
Delivers exceptional customer service
Engaging personality
Excellent multi-tasker
Energetic and organized
Extremely organized
Leadership abilities
Core Accomplishments
Customer Relations:
Greeted and assisted customers.
Answered phones and responded to customer inquiries.
Process Improvement:
Documented process to train new assistants.
Presenting
Demonstrated strong communication skills through my EOR (Equal Opportunity Representative) during my two deploymentsOperations
Collaborated with manager/assistant manager to ensure smooth work flow and efficient organization operations.
Accountable for all operations of busy office, including inventory of all jewelry, inputing all pawn tickets, book keeper, managing money at night, insuring customers were satisfied, answering phones, fax, file paperwork
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
January 2000 to Current
Louisiana Army National Guard Jena, LA
Truck Driver
Maintain and operate heavy vehicle and also transport cargo loads. Been deployed twice; Iraq 2009-2010 and Afghanistan 2011-2012
June 2010 to July 2011
Super Pawn Shreveport, La
Front Desk Clerk
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Maintained all phone calls and money, input pawn tickets, inventory.
Organized all paperwork and book keeper.
Customer service
April 2008 to November 2008
Top Dollar Pawn Shreveport, La
Front desk clerk
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Maintained all phone calls and money, input pawn tickets, inventory.
Organized all paperwork and book keeper.
Customer service
November 2006 to March 2008
Albertson's Grocery Store Bossier, LA
Cashier (Starbucks)
Offered product samples, answered questions and helped customers find items.
Executed cash transactions quickly and accurately.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Greeted all customers.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Handled products and equipment in accordance with safety and sanitation guidelines.
Decorated cakes, cupcakes, cookies and special occasion trays.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Conducted price checks for cashiers and service clerks.
Reported on weekly sales to management.
Ordered and shelved weekly sale items for customers.
Verified all deliveries against invoices and completed shortage and overage reports.
Built attractive holiday and seasonal displays for merchandising program.
Checked out customers and bagged items quickly.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Received, inspected and logged all products for accuracy of shipment, temperature and quality.
Processed credit cards, checks, gift cards and coupons.
Broke down heavy pallet loads of cases, boxes and bags.
February 2006 to October 2006
Northwest Louisiana Shreveport, LA
Private Sitter
Observed and documented patient status and reported patient complaints to the case manager.
Responded appropriately to the physical, emotional and developmental needs of patients.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Documented resident records on daily flow sheets.
Reported any unusual circumstances in the patients' condition or environment.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Provided a comforting and soothing environment.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Planned, prepared and served meals and snacks according to prescribed diets.
Scheduled and accompanied clients to medical appointments.
Provided transportation, assistance and companionship to clients.
Maintained a clean, healthy and safe environment.
Cleaned and organized patients' living quarters.
Obtained household supplies and ran daily errands.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Comforted patients and provided them with reassurance and encouragement.
October 2003 to August 2005
Canvanaugh Treatment Center Bossier, LA
Chemical Dependency Tech
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Frequently commended for maintaining the safety, respect and dignity of residents.
Took and recorded patients' temperature, pulse and blood pressure.
Assisted patients with daily functions.
Engaged patients with games, crafts, cooking, music, reading and other activities.
Provided primary resident care and assistance with daily living activities.
Monitored unit budget to ensure financial objectives were met.Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Connected clients with community service and resource agencies.
Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
December 2002 to July 2003
Popeyes Bossier, LA
Cashier
Consistently provided friendly guest service and heartfelt hospitality.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Recorded customer orders and repeated them back in a clear, understandable manner.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Served orders to customers at windows, counters and tables.
Prepared fountain drinks and ice cream items.
Cut and chopped food items and cooked on a grill or in fryers.
Prepared all food orders within a 2-3 minute time frame.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Frequently washed and sanitized hands, food areas and food preparation tools.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Education
2005 Southern University Shreveport, La
Certification Phlebotomy
Southern University of Shreveport Shreveport, La
none yet Nursing
Psychology, Biology, Chemistry and Physics coursework
Advanced Anatomy and Physiology coursework
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