Customer Service Sales

Ann Marie Baltz

Email: aborgm@r.postjobfree.com

Address:

City: Pensacola

State: FL

Zip: 32506

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Office Coordinator and Intake Coordinator with extensive knowledge of medical regulations and policies with a dedication to informed patient care as well as patient satisfaction.

Educational Background:

High School Dipolma from St. Bernard Academy, Nashville TN 1/2001 to 5/1988 (General)

Job History / Details:

Summary

Office Coordinator and Intake Coordinator with extensive knowledge of medical regulations and policies with a dedication to informed patient care.

Highlights

Multi-line phone usage

Adaptability

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Local/state health laws knowledge

Customer service expert

Strategic sales knowledge

Medical terminology knowledge

Multi-line phone talent

Large cash/check deposits expert

Credit card processing

Telephone inquiries

Accomplishments

Customer Assistance

Verification of the patient insurance policies so they are aware of their coinsurance and applicable copays.

Scheduled delivery or pickup times that were convenient for the patient and their family.

Informed them of the insurance coverage guidelines and explained why a product or service line is not covered. Offered alternatives for items not covered by their insurance.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Maintained strong relationship with area hospital case managers and social workers to ensure a strong referral base

Maintained strong relationship with staff at various physician practices to ensure a strong referral base.

If new referral could not be accepted I would find a provider and forward information to that company. Referral source notified of the new provider accepting the referral.

Experience

September 2003 to May 2012

Baptist Home Healthcare Medical Equipment Pensacola, FL

Office Coordinator/Intake Coordinator

Organized weekly sales reports for the sales department to track product success.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Computed accurate sales prices for purchase transactions.

Assisted customers in person and via telephone.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Interacted with customers and referral sources to expedite orders.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Reported sales growth on a monthly basis.

Helped drive sales goals and achieve monthly quota figures.

Kept abreast of insurance coverage guidelines for various pieces of medical equipmpent.

Directed calls to appropriate individuals and departments.

Developed reputation as an efficient service provider with high levels of accuracy.

Regularly sought opportunities to up sell and add on additional merchandise.

Participated in the yearly physical inventory counts.

Scheduled daily pickups and deliveries with patients and families.

Education

1988 St. Bernard Academy Nashville, TN

High School Diploma General

High school diploma

Continuing education in Healthcare Management.

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