High School Customer Service

Deb Menke

Email: ********@************.***

Address:

City: Houghton

State: IA

Zip: 52631

Country: USA

Phone: 319-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed, hard-working, multi-tasking and results-oriented team player with exceptional customer-relation, organization and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Kirkwood Community College, Cedar Rapids IA 1/2001 to 5/1984 (Office Skills/Management)

High School Dipolma from Marquette Catholic High School, Cedar Rapids IA 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed, hard-working, multi-tasking and results-oriented team player with exceptional customer-relation, organization and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Core Accomplishments

Operations

Collaborated with production supervisors to ensure smooth work flow and efficient organization operations.

Scheduling:

Managed daily schedules for all production workers.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and texting within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Skill Highlights

Problem resolution

Administrative support

Self-starter

Attention to detail

Microsoft Office skills

Organizational Skills

Quick study of new computer programs

Ability to calm upset customers

Schedule management

Business correspondence

Management Support

Confidential/Trustworthy

Data Entry

Multi-Task Management

Professional Experience

April 1985 to Current

Ceco Building Systems Mt. Pleasant, IA

Manufacturing Coordinator

While our production facility was open I scheduled all work flow into the plant and through each department to ensure that an entire job would be ready to ship and deliver at the same time from each department.

Handled all customer calls to arrange deliveries.

Had weekly meetings with front office employees to discuss each job and timing of releases to the production plant.

Since the closing of the production area I have moved into the front office and deal more directly with each department to schedule job flow through the Service Center.

In daily contact with the manufacturing facilities to ensure that our product will be delivered in a timely manner.

Handle coordination of delivery of every item that will be delivered for each job.

In contact with people from every level. It could be a job site superintendent, fork lift operator, company owner or receptionist. I have to deal with each person in the manner that gets the message across to them. I have to make sure everything is coordinated to best suit each need.

Education

1984 Kirkwood Community College Cedar Rapids, IA

Diploma Office Skills/Management

1983 Marquette Catholic High School West Point, IA

High School Diploma General

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