Customer Service Representative

Chelsa Edwards

Email: ********@**-********-********.***

Address:

City: Lauderhill

State: FL

Zip: 33313

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with extensive track record in demanding sales.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. I am Highly motivated and Customer-service focused, Deadline-driven and Dependable.

Educational Background:

High School Dipolma from Boyd Anderson High School, Lauderdale Lakes FL 1/2001 to 6/1988 (All Major Subject)

Job History / Details:

Professional Summary

Reliable Customer Service Representative with extensive track record in demanding sales.Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. I am Highly motivated and Customer-service focused, Deadline-driven and Dependable.

Skill Highlights

Telecommunication skills

Creative problem solver

Excellent communication skills

Conflict resolution

Microsoft PowerPoint,

Microsoft Outlook

Courteous demeanor

Energetic work attitude

Active listening skills

Critical thinking, Customer service,

Work Experience

April 2005 to May 2012

T-Mobile Ft. Lauderdale, Florida

Customer Service Representative

Assisted customers via telephone, also providing customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

July 2000 to October 2005

Talk America Inc Sunrise, Florida

Telecommunications Repair Manager/Trainer

Managed team of 20 of repair professionals. Partnered successfully with training department and customer care department to produce a positive customer experience. Served as mentor to junior team members helping them to achieve their careers in management.

March 2002 to April 2005

Boys & Girls Club of America Davie, Florida

Prevention Director

Planned, implemented, monitored, and assessed a after school instructional program of 300 student ad 8 staff members.Coordinated after school tutoring hours with other teachers to help students in need of extra learning attention. Taught prevention information on drugs, hygiene. Applied progressive teaching principles to students, improving standardized tests scores by quarterly period.

November 2002 to April 2005

Publix Direct Pompano Beach, Florida

Administration /Dispatch TPS Clerk

Managed daily office operations and maintenance of equipment, maintaining accurate records for all drivers and trucks. Planned, developed, organized, implementation of daily deliveries and schedules. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all deliveries.

Education and Training

88 Boyd Anderson High School Lauderdale Lakes, Florida

High School Diploma All Major Subject

Additional Certification:

Canterbury Career Collage Medical Secretary

Urban League of Broward County Business Administration

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