Customer Service Manager

Location:

Abbott, TX

Posted:

October 01, 2012

Contact this candidate

Resume:

Michael Lee Moore

Email: ********@******.***

Address:

City: Abbott

State: TX

Zip: 76621

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am looking for a long term and stable career that will be as rewarding for myself as the company that I am working for. I enjoy and welcome a challenge and work very well in a fast-paced environment. I am an energetic and enthusiastic person and feel that I would be a valuable asset to any position. Meticulous in organization, excellent at juggling multiple tasks and working under pressure. My industry experience includes Healthcare, Finance, Office Management, and General Manager experience.

Educational Background:

High School Dipolma from Hill College, Hillsboro TX 1/2001 to 12/1996 (Criminal Justice)

Job History / Details:

Professional Summary

Core Qualifications

Quick learner

Extremely organized

Microsoft Office

Team leadership

File/records maintenance

Data management

Reports generation and analysis

Financial records and processing

Medical billing

Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Marketing, Multi-Task Management,, Project Management, Reporting, Sales, Statement Billings, Territory Sales Experience, Weekly Payroll

Experience

9/30/2012 12:00:00 AM

November 2010 to February 2012

Cafe Vin West, Texas

General Manager

General Management of Cafe Vin Wine Bar and Bistro

Duties Included:

Working with Government entities: Health Department, TABC, Code Enforcement, State of Texas Wineries, State of Texas Alcohol Importation

Winery Research for Stocking and Purchasing

Invoicing, Ordering of Food and Wine, Management of Employees, Kitchen Management,

Scheduling of Entertainment

Event coordinatining, Catering Services Coordinating,

June 2008 to June 2009

Texas Car Title & Payday Loan Services, inc Waco, TX

Supervisor

Began employment as an Account Representative and was recently promoted to Branch Manager.

As an Account Representative, I was the primary person responsible for the initial processing of all new accounts as well as the maintenance.

I processed credit checks, worked hands-on with Teletrack as well as ATM Verify Services to ensure proper bank account information and previous loan history.

I maintained excellent customer files including follow up with clients and was thorough in all paperwork.

In May, 20009, I was promoted to Branch Manager where my responsibilities and duties changed considerably.

As a Branch Manager, I was responsible for all bank transactions, employee scheduling, Purchase Orders, and marketing. Management of the office as well as communication with national offices was imperative.

Responsible for closing each loan application personally to ensure that all policies as well as the contract are understood by the customer.

In addition I was responsible for handling all collections for past due accounts and repossession accounts.

December 2003 to August 2008

Nana's Nook Cafe Waco, TX

Small Business Owner/Operator

With this being a self owned/operated business, I performed variety of duties:

Created Business Plan

Implemented marketing strategies which resulted in growth of customer base.

Developing and maintaining standards of service toward customers, vendors, and team.

General management, Employee Scheduling, Payroll,

Performance tracking to include actual and ideal cost of sales, labor dollars, cost of operating day/month/year vs sales, budget calculation, and payroll.

Customer Service

Worked with Govt. entities, ie., Health Dept., Code enforcement

March 2007 to March 2008

YMCA of Central Texas Waco, TX

Supervisor

During slow times with my small business, I was employed as the Assistant Manager of the Cafe at the YMCA

Customer Service

Scheduling

Invoicing, Purchase Orders, Filing, Marketing, Advertising,

Sales, Maintained all Kitchen Equipment, Food Prep,

Education

Hill College Hillsboro, TX