High School Customer Service

Shayna Booker

Email: ********@********-*****.***

Address:

City: Inglewood

State: CA

Zip: 90301

Country: USA

Phone: 323-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Efficient and reliable Certified Nursing Assistant with 3 years experience in a hospital setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Current certifications in First Aid, CPR and BLS. Desire a position in a clinical setting,Interested in a full-time role as a nursing assistant.

Educational Background:

High School Dipolma from Techical College, Los Angeles CA 1/2001 to 5/2005 (Nursing)

High School Dipolma from Westchester High School, Los Angeles CA 1/2001 to 9/2012

Job History / Details:

Professional Summary

Efficient and reliable Certified Nursing Assistant with 3 years experience in a hospital setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Current certifications in First Aid, CPR and BLS. Desire a position in a clinical setting,Interested in a full-time role as a nursing assistant.

Licenses

CNA License

First Aid Certification

CPR Certification

BCLS Certification

Skill Highlights

Anatomy and physiology knowledge

Orthopedic surgery experience

Excellent communication skills

Prioritizing and multi-tasking

Fast learner

Good listener

Compassionate

Diabetes, Hospice, and Stroke Patient Care

Professional Experience

June 2010 to Current

ST.VINCENT MEDICAL CENTER LOS ANGELES, CA

CNA

Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's,COPD and asthma. Assisted residents with bathing, dressing, feeding, lifting and transferring.

Assisted patients with ambulation and crutch walking.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Maintained accurate records of patient care, condition, progress and concerns.

. .

December 2008 to November 2009

Direct TV Los Angeles, ca

Customer service associate

Provided accurate and appropriate information in response to customer inquiries.Gathered and verified all required customer information for tracking purposes.Addressed and resolved customer product complaints empathetically and professionally.Resolved service, pricing and technical problems for customers by asking clear and specific questions.

February 2006 to September 2009

Dollar Rent A Car LOS Angeles,LAX, ca

Rental Agent

Greeted customers in a timely fashion, while quickly determining their needs.Recommended and helped customers select merchandise based on their needs. Received and processed cash and credit payments for in-house purchases.Informed customers about sales and promotions in a friendly and engaging manner.Worked as a team member to give the highest level of service to customers.

Education and Training

2010 Techical College los angeles, ca

High School Diploma Nursing

Relevant coursework in adult health issues, health assessments and anatomy/physiology. Coursework includes Adulthood and Aging, Life Cycle Nutrition and Psychosocial Development.

2005 Westchester High School Westchester, ca

High School Diploma General

General studies, Math, health,Social Studies

Coursework: Statistical Reasoning for the Behavioral Sciences, Social Psychology, Community Psychology

Mass Media and the Web

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