Customer Service Representative

Larry Mesa

Email: ********@**********.***

Address:

City: Victoria

State: TX

Zip: 77904

Country: USA

Phone: 361-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Runge High School, Runge TX 1/2001 to 5/1994 (General)

Job History / Details:

Objective

Seeking a entry level position where my skills can improve company efficiency and profitability.

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Experience

May 2010 to Current

Spherion(later Randstad) Victoria, TX

Customer Service Representative

Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Build customer satisfaction and loyalty by providing great customer service, as well as great communication skills in various Lines of Business, SWW, Sprint Worldwide; BGN, Business General and PCM, Premiere Care

Provide a full array of Sprint products and services to customers who have Sprint Consumer and Business accountants.

Provide timely and effective resolution to a range of Sprint customer queries/difficulties related to the product/ service who are currently out of the country.

Ability to handle calls related to International Roaming/Dialing.

Ability to research and solve complex cases that require off-line work and follow-up.

Ability to handle multiple line changes, usage analysis and recommendations.

Complete ongoing training to keep abreast of product, service and policy changes.

Increase customer experience by providing information on those new products, rate plans and services through up-selling opportunities

Demonstrate best judgment in the disbursement of adjustments and credits.

Meet call center quality metrics and objectives.

PC skills, Use of client tools/technology to achieve the best workout results for the customer to provide high level of customer service.

Key Acomplishments:

Recognized as "Top Agent" in July 2012 in issue resolution.

Co-mentored a class of new agents to help ready them to receive calls before they've moved to the call floor.

December 2005 to October 2008

Private Child Care

Performed various duties, among which: preparing, serving and feeding meals to the children, bathing and dressing the children or assisting them bathe and dress themselves.

Remaining vigilant of unusual; creating a positive child care climate, by preparing various activities, playing games, avoiding conflict situations and nurturing self-esteem.

August 1998 to March 1999

NorCross Telecommunications Victoria, TX

Customer Service Representative

Delivered world class customer service and built customer satisfaction and loyalty.

Provided effective and timely resolutions of a range of customer inquiries.

Strived for one-call resolution of customer issues.

Completed ongoing training to keep abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Demonstrated best judgment in the disbursement of adjustments and credits to the customer's pre-paid calling card.

December 1994 to October 1997

Applebee's Grill and Bar Victoria, TX

Server / Cashier

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Describe menu items/daily specials and provide recommendations when requested; accurately relay the various ingrediates and cooking methods employed. Handle cash, bus tables, and input orders.

Extensive knowledge and experience in the food and beverage field.

Education

Runge High School Runge, TX

Diploma

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