Customer Service Sales
Resume:
Jon Doty
Email: ********@***********.***
Address:
City: Hillsdale
State: MI
Zip: 49242
Country: USA
Phone: 517-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Bilingual (some Spanish) administrative professional with over 11 years experience in a nonprofit office setting. Personable with strong customer service skills and the ability to multi-task, prioritize and innovate.
Educational Background:
High School Dipolma from 2012, 2011 U.S. Chamber of Commerce Institute For, Los Angeles CA 1/2001 to 7/2012 (General Studies)
High School Dipolma from Jackson Community College, Los Angeles CA 1/2001 to 10/2012
Job History / Details:
Career Overview
Bilingual (some Spanish) administrative professional with over 11 years experience in a nonprofit office setting. Personable with strong customer service skills and the ability to multi-task, prioritize and innovate.
Skill Highlights
Administrative Operations & Support
Self-starter
Schedule Management
Meets/Exceeds Goals & Deadlines
Microsoft Office Skills
Computer Proficiency
Managed Basic IT Network and Computer Systems
Internet Research
Email & Mass Emailing (Constant Contact)
Social Media (Facebook, Twitter, Linkedin & Youtube)
Graphic Design
Meeting Minutes
Fundraising
Sponsorship Opportunities Marketing & Sales
Business Networking
Spreadsheet & Report Development
Basic Office & Equipment Maintenance & Upkeep
Travel Arrangements, Booking & Planning
Project Planning
Staff Motivation
Filing and Data Archiving
Correspondence
Typing 45 WPM
Writing, Proofreading & Reading Comprehension
Scheduling & Calendaring
Speaking
Telephone Ettiquette
Attention to Detail
Supply Management
Account Management
Active Learning
Customer Service & Client Relations
Creative Problem Solving, & Critical Thinking
Data Collection & Data Entry
Core Accomplishments
Operations
Support staff to management
Proficient in telephone, e-mail, fax and front-desk reception and
Office operation management
Implemented, composed, produced & published a monthly newsletter in hard copy and electronic
Maintained two websites and 4 social media accounts
Maintained basic IT network and computer systems
Recorded monthly board meeting minutes
Scheduled & arranged meetings
Customer Service & Referrals
Maintain relationships with existing customers
Developed relationships with new customers
Managed customer referrals
Processed customer and visitor/relocation information requests
Greeted and assisted walk in customers with various requests
Fundraising & Revenue Generation
Managed various fundraisers with revenue generation in excess $250,000.00 annually
Secured special licensing for raffles & fundraising events
Fundraiser marketing and advertising
Sponsorship marketing and sales
Membership sales & retention
Advertising sales for monthly publication and website
Professional Experience
September 2001 to August 2012
Hillsdale County Chamber of Commerce Hillsdale, MI
Administrative Assistant
Managed daily office operations, maintained of equipment, correspondence, supply management and basic IT support.
Education
2012, 2011 U.S. Chamber of Commerce Institute For Organizational Management Los Angeles, CA
Completed two segments of a four week training course by the U.S. Chamber of Commerce's Institute for Organizational Management. Upon graduation I will hold an IOM designation and certificate in Organizational Management.
Jackson Community College Hillsdale, MI
General Studies
Ongoing continuance of higher education. Completed various classes.
References
Karri Doty
Hillsdale County Chamber of Commerce
President/Executive Director
Jeff Layman
Layman's Service Center
Owner
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