Customer Service Management
Resume:
Kayla Miner
Email: *********@********.***
Address: **** ******** **
City: Waterloo
State: IA
Zip: 50703
Country: USA
Phone: 319-***-****
Skill Level: Management
Salary Range: 35
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Objective
Dedicated professional with over ten years of experience in the hospitality industry. Committed to customer satisfaction and ensuring an excellent lodging experience.
Education
Kaplan University, Cedar Falls, Iowa
Bachelor of Science: Business Administration September 2012
Associate of Applied Science: Business Administration May 2011
Dean`s List
Perfect Attendance
Skills
Business Law Process Management Conflict Resolution & Team Dynamics Corporate Finance Management Policies & Strategies Marketing Management Marketing Research Operations Management Human Resources Finance
Employment History
Wingate by Wyndham, Cedar Falls, Iowa 2011- Present
Desk Clerk
Answer multi-line phone system
Balanced cash and credit cards
Check people in and out of hotel
Provide excellent customer service
Best Western, Cedar Rapids, Iowa 2008- 2011
Desk Clerk
Managed daily tasks to run effective check in process
Handle cash and credit card transactions
Assisted with reservation process in person and over the phone
Super 8, Cedar Rapids, Iowa 2005- 2008
Desk Clerk
Balanced cash and credit cards
Managed driver process while on duty to ensure guest received transportation
Checked guests in and out
Motel 6, Waterloo, Iowa 2000- 2005
Assistant Manager/ Desk Clerk
Managed employee schedules
Handled customer situations and complaints
Filed and organized records
Ran errands for company
Contact this candidate