Kayla Miner

Email: abordn@r.postjobfree.com

Address: **** ******** **

City: Waterloo

State: IA

Zip: 50703

Country: USA

Phone: 319-***-****

Skill Level: Management

Salary Range: 35

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

Dedicated professional with over ten years of experience in the hospitality industry. Committed to customer satisfaction and ensuring an excellent lodging experience.

Education

Kaplan University, Cedar Falls, Iowa

Bachelor of Science: Business Administration September 2012

Associate of Applied Science: Business Administration May 2011

Dean`s List

Perfect Attendance

Skills

Business Law Process Management Conflict Resolution & Team Dynamics Corporate Finance Management Policies & Strategies Marketing Management Marketing Research Operations Management Human Resources Finance

Employment History

Wingate by Wyndham, Cedar Falls, Iowa 2011- Present

Desk Clerk

Answer multi-line phone system

Balanced cash and credit cards

Check people in and out of hotel

Provide excellent customer service

Best Western, Cedar Rapids, Iowa 2008- 2011

Desk Clerk

Managed daily tasks to run effective check in process

Handle cash and credit card transactions

Assisted with reservation process in person and over the phone

Super 8, Cedar Rapids, Iowa 2005- 2008

Desk Clerk

Balanced cash and credit cards

Managed driver process while on duty to ensure guest received transportation

Checked guests in and out

Motel 6, Waterloo, Iowa 2000- 2005

Assistant Manager/ Desk Clerk

Managed employee schedules

Handled customer situations and complaints

Filed and organized records

Ran errands for company

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