Customer Service Representative

Rosemary B. Mathews

Email: ********@*********.***

Address:

City: Marina

State: CA

Zip: 93933

Country: USA

Phone: 831-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 15 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Seaside High School, Seaside CA 1/2001 to 6/1975 (General Studies)

Job History / Details:

Career Overview

Highly enthusiastic customer service representative with 15 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strategic sales

Multi-line phone usage

Strong organizational skills

Listening skills

Fast learner

Strong client relations

Exceptional communication skills

Strategic sales knowledge

Adaptive team player

Visual merchandising proficiency

Credit card processing

MS Windows proficient

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Telephone Service

Professionally processed 150 calls per day, providing information and service to ensure customer satisfaction.

Financial

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

December 2007 to April 2009

Macerich Salinas, California

Administrative Assistant

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments. Regularly sought opportunities to up sell and add on additional services. Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.

October 2006 to December 2007

Critical Thinking & Bright Minds Seaside, California

Customer Service Representative

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Built long-term customer relationships and advised customers on purchases and promotions. Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

February 2006 to October 2006

Lens Crafters Monterey, California

Eyewear Consultant

Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Processed cash and credit card sale transactions.

May 2004 to October 2006

Navy Lodge Monterey, California

Front Desk Clerk

Accommodated lodge patrons by registering and assigning rooms to guests. Directed calls to appropriate individuals and departments. Implemented new processes and systems for improving customer service satisfaction. Compiled daily/weekly monetary reports and records for front desk managers. Proactively generated leads for new sales via telephone and email.

February 2000 to May 2004

Embassy Suites Hotel Seaside, California

Reservation Agent

Served as the main liaison between customers, management and sales team. Received multiple reviews acknowledging my level of dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained positive attitude to make customer's lodging experiences memorable and pleasant.

Educational Background

1975 Seaside High School Seaside, California

High School Diploma General Studies

Contact this candidate