Customer Service High School

Dale Bush

Email: ********@******.***

Address:

City: Summit

State: MS

Zip: 39666

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Production management professional with over 20 years experience in large, fast-paced, multi-line facilities. Proven track record of achieving sustained improvements in quality, cost and delivery functions

Educational Background:

High School Dipolma from SMCC, Summit MS 1/2001 to 9/2012 (Business Marketing Management)

High School Dipolma from Brookdale Community College, Summit MS 1/2001 to 9/2012

Job History / Details:

Summary

Production management professional with over 20 years experience in large, fast-paced, multi-line facilities. Proven track record of achieving sustained improvements in quality, cost and delivery functions

Highlights

Effectively lead, coach and develop a large work team to accomplish operational objectives

Identify, diagnose and resolve operational, manufacturing and maintenance problems within deadlines

Plan work flow, manage multiple priorities and meet daily production targets while consistently reducing downtime

Develop new procedures and processes to improve production accuracy

Competently utilize Lean Manufacturing, Six Sigma, 5-S, SPC and related process improvement techniques to ensure the most cost-effective manufacturing process

Establish and maintain acceptable time standards for all assigned products

Interpret, develop and maintained reports including Build Plans, labor reporting, standards, MRP, On time delivery.

Extensive customer support experience

Accomplishments

June 2010: Transferred high volume product line from Ms. to Mexico.

Provided 8 months of hands on training in Mexico.

Successfully meet all dead lines and cut over dates.

Completed transfer ahead of targeted date.

Received bonus for successfully completing transfer on time.

July 2007: Transferred high volume product line from France to Ms.

Traveled to Cognac, France for long periods of training.

Meet quality goals within first year of production.

Reduced standard hours by 16 percentage within three years of production.

Never missed a shipment date.

March 2005: Promoted to Repair and Service Center manager i

Established and purchased fixtures and tooling.

Interviewed and hired for various positions.

Coordinated and provided training.

Established customer relation with major airlines.

May 2000: Transferred Helicopter Repair and Service Center from Maryland to New Jersey location.

Coordinated and assisted move of all inventory and tooling.

Established and maintained a strong customer relationship through face to face what can I do for you visits.

Established inventory levels to support customers needs while maintaining inventory value set goals.

Exceeded business expectations in the first year of operating.

Experience

March 2005 to Current

Air Cruisers Co. Liberty, Ms

Production Manager / Supervisor / Sr. Rgger

Develop and execute production schedules based on business demands.

Maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules while reducing costs.

Manage high volume manufacturing of more than 300 production orders per month.

Lead, develop and evaluate production staff of 25 team members

Manage MRP to strategic plan to minimize erratic production rates that drive inventory and raw material demands.

Ensure safe work environment through implementation of safety awareness programs and compliance with OHSA.

Conduct audits such as 5-S, Gemba walks, quality control processes, tool control to ensure safety, efficiency, regulatory compliance

Develop technical documents including instruction manuals and procedure manuals

Manage scheduling of shipping dates for all incoming orders

Communicate issues, delays and recovery plans to Sr. management.

Lead and participate on Lean teams to drive future improvements.

April 1993 to February 2005

Air Cruisers Co. Belmar, New Jersey

Production Operator/ Supervisor / Manager

Supervised the daily set-ups and start-ups of production orders.

Supervised the assembly and packing of high volume production orders.

Train and developed new team members.

Implemented preventive maintenance needs for production equipment.

Maintain production reports as needed.

Prepare and present performance reviews.

Conduct interviews for various position.

Education

SMCC Summit, Ms

Business Marketing Management

Brookdale Community College Lincroft, NJ

Business Management

Candidate Resume - Nichole Burkett

Contact Information -

Email: ********@****************.***

Address:

City: Stillwater

State: OK

Zip: 74075

Country: USA

Phone: 405-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction. Exceptional team player Friendly Customer Service Manager with can-do attitude and willingness to help at all times. dedicated to employee development.

Educational Background:

High School Dipolma from Booneville High School, Booneville AR 1/2001 to 6/1992 (General Education)

Job History / Details:

Career Overview

Customer service professional dedicated to effective team management and customer satisfaction.

Exceptional team player Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

dedicated to employee development.

Core Strengths

Basic computer skills

Customer service experience

Project management skills

Strong initiative

Strong interpersonal skills

OSHA Certified

Dependable independent worker

Customer service skills

Strong written and verbal communication skills

Team player

Manual labor skills

Flexible work schedule Establishing goals and setting priorities

Fast learner

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Reporting

Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Work Experience

September 2012 to Current

Atwoods Stillwater, Oklahoma

Head of Clothing Dept.

Answered questions regarding the store and its merchandise.Described merchandise and explain operation of merchandise to customers.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Stocked shelves and supplies and organized displays.

Placed special orders and called other stores to find desired items.Helped customers with questions, problems and complaints in person and via telephone.

Organized racks and shelves to maintain the visual appeal of the store.

Administered all point of sale opening and closing procedures.

Facilitated monthly and quarterly physical inventory counts.

Developed positive customer relationships through friendly greetings and excellent service.

Replenished floor stock and processed shipments to ensure product availability for customers.

October 2010 to April 2011

McCormick Asphalt & Excavating Ozark, Arkansas

QC /Project Manager / Safety Officer / For Dam & Road Repair on the Bull Shoals Dam

Accurately read, understood, and carried out written instructions.Communicated operational issues and changes to supervisor on regular basis.Completed all repairs and maintenance work to company standards.Followed company procedures to maintain work environment in a neat and orderly condition.Inspected machine parts for conformance to product specifications.Promoted shop safety by working in a safe manner.Responsible for promoting safe and clean working environment.Kept supervisor informed of job progress and material requirementsMaintained compliance with company standards to perform all maintenance activities.Maintained record accuracy by using work order reporting system.Followed standards and procedures to maintain safe work environment.Managed work with little supervision.Notified supervisors of faulty operations and defective materials.Informed supervisors when machines needed major service.. Since working for McCormics I Had the opportunity to work with the paving crew and striping crew. I Have received a CQM certificate, OSHA-30 hour as well as CPR and 1st aid. I Have been in house with Roy Breedlove and the McCormick management to develop supervisory skills. I Reported to the Core of Engineer's QA on the progrees of work performed by the sub contractors..

April 2007 to September 2009

Mt.Magazine State Lodge Paris, Arkansas

Cook

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Followed proper food handling methods and maintained correct temperature of all food products.

Consistently produced exceptional menu items that regularly garnered diners' praise.

Prepared healthy, enjoyable breakfasts and dinners for diners.

Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.

Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.

Set up and performed initial prep work for food items such as soups, sauces and salads.

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.

Displayed a positive and friendly attitude towards customers and fellow team members.

Mixed, weighed and proofed ingredients in accordance with bakery recipes.

Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.

Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.

Practiced safe food handling procedures at all times.

Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.

Persistently strove for continual improvement and worked cooperatively as a team member.

Baked consistent quality items by accurately mixing, dividing, shaping and proofing.

Correctly and safely operated all kitchen equipment in accordance with set guidelines.

Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Expert in final plate preparation with authentic presentation.

While working at the lodge I went from temp employee to full time position..went from dish washer to prep cook, finaly was shift cook.

Educational Background

Booneville High School Booneville, Arkansas

Candidate Resume - Sarah Matteson

Contact Information -

Email: ********@***************.***

Address:

City: Midlothian

State: VA

Zip: 23112

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryFriendly Sales Associate with over three years experience working in diverse retail and customer service environments. Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from Clover Hill High School, Midlothian VA 1/2001 to 6/2003 (General)

High School Dipolma from John Tyler Community College, Midlothian VA 1/2001 to 9/2012

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryFriendly Sales Associate with over three years experience working in diverse retail and customer service environments.

Reliable Customer Service Representative with proven track record in demanding sales and account management environments.

Core Strengths

Large cash/check deposits

Telecommunication skills

Adaptability

Listening skills

Excellent communication skills

Problem solver

Energetic work attitude

Telephone inquiries

Multi-line phone usage

Strong organizational skills

Creative problem solver

MS Windows proficient

Fast learner

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

January 2011 to Current

Cleaning by Carolyn Midlothian, Virginia

Lead Cleaner

-Assisted customers in person and via telephone.

-Instructed the helper as to what to do in each household/office.

-Responsible for payment/house keys.

-Make sure that everything has been completed completely before leaving.

February 2010 to June 2011

Walmart Chesterfield, Virginia

Sales Associate

-Attended the fitting room, answering multi-lines on a switchboard, jewelry, cashier, and worked in apparel.

May 2010 to November 2010

Trader Tom's Panama City Beach, Florida

Sales Associate

-Worked by myself; handled all register transactions, answered the phone, re-stocked merchandise as needed, and maintained the store's appearance.

September 2008 to December 2008

Towne Development Corporation Virginia Beach, Virginia

Receptionist

-Operated a multi-phone switchboard, prepared files, ordered office supplies, ran errands, and handled payments.

September 2005 to September 2008

Home Gallery Richmond, Virginia

Assistant Controller

-Provided customers with status updates on their orders, processed over-the-phone and on line payments, and took messages for my co-workers.

Educational Background

2003 Clover Hill High School Midlothian, Virginia

High School Diploma General

John Tyler Community College Chesterfield, Virginia

Early Elementary Education

I take my courses on-line.

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