Customer Service Registered Nurse
Resume:
Brenda Sheppard
Email: ********@**-********-********.***
Address:
City: ELLERSLIE
State: GA
Zip: 31807
Country: USA
Phone: 205-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced, highly skilled and industrious Registered Nurse with over 25 years of exceptional clinical, didactic and leadership skills seeks admittance to Georgetown University Family Nurse Practitioner Program. Specialties are Emergency Department, Trauma, Intensive Care Unit, Cardiac Care Unit, Neurology / Orthopedic Unit, Geriatric Psychiatric Psychiatric Unit, Mental Health and Rehabilitation, Long Term care consulting. Extensive experience managing the care of patients requiring critical care intervention and providing emergency care with ease in a fast paced emergency situation with the ability to adapt in crisis management. Successful Nurse Specialist Consultant with 4 years in providing care, treatment and follow up with the acute and chronic geriatric patient population, a strong focus on patient centered care, prevention, wellness, and improved quality of life for the geriatric population. Background includes training and mentoring to a diverse health care staff, patients and families, coaching clinical nurses while smoothly integrating skills into sound nursing practice. A Nurse Specialist Consultant with a strong focus on patient centered care, prevention, wellness, and improved quality of life for the geriatric population.
Educational Background:
High School Dipolma from Western Advanced Central University, CA 1/2001 to 6/2012 (Nursing Education)
Job History / Details:
Career Focus
A highly motivated and persistent business professional with 10 years combined professional experience impacting company proficiencies and profitability. A dedicated manager with strong work ethic, excellent communication skills; strong leadership skills; possessing excellent organizational skills and the ability to build lasting client relationships. A hard worker focused on impeccable service delivery, who is able to work on own initiative as well as part of a team for goal achievement. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of a ambitious company.
Summary of Skills
Self-motivated
Highly competitive
Client development
Networking skills
Business negotiation
Customer service
Interpersonal skills
Creative Problem solver
Budgeting
Computer Literate
Excellent communication skills
Goal-oriented
Key account generation
Persuasive communication
Excellent negotiating tactics
Internet savvy
Order Processing
Expense Control
Multi-task management
Accomplishments
MS Excel
Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Product Marketing
Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Business Development:
Developed strong relationships with key distributors which resulted in 20 percentage profit to the company.
Initiated two key partnerships which resulted in [60 percentage ] revenue growth.
Integrated uniformed ordering system resulted in proficient delivery and decreased monthly expenses by 50 percentage in 3 months.
Developed tracking tools to monitor inventory
Prepared spreadsheet for monthly supply cost.
Reduced monthly supply spending by 50 percentage in 3 months.f
Professional Experience
3/2007 to 11/2010
Fair Haven Retirement Center
Central Supply Director
Managed budgets for all discipline except Administration and Maintenance.
Communicated any significant overages to Administrator.
Entered all estimate cost and actual cost in declining balance worksheet.
Submitted and reviewed all quotes from vendors for cost comparison.
Ordered supplies for all discipline except Administration and Maintenance.
Reviewed all invoices and shipments for accuracy.
Resolved any discrepancies of invoices and shipments with vendors.
Processed all damaged and unwanted items for return and credits.
Established PAR levels for all units.
Developed Supply Requisition for facility use.
Set up satellite central supply stockrooms on the units.
Set PAR Levels.
Conducted weekly inventories to establish PAR Levels.
Stocked all satellite central supply stockrooms.
Established charges for various items/kits according to company guidelines.
Set up new items in Facility ancillary charge system (POS) with item no., pricing and description.
Trained all staff on the use of.
August 2006 to March 2007
Laurel Rehab and Nursing Center
Central Supply Director
Managed budgets for all discipline except Administration and Maintenance.
Communicated any significant overages to Administrator.
Entered all estimate cost and actual cost in declining balance worksheet.
Submitted and reviewed all quotes from vendors for cost comparison.
Ordered supplies for all discipline except Administration and Maintenance.
Reviewed all invoices and shipments for accuracy.
Resolved any discrepancies of invoices and shipments with vendors.
Processed all damaged and unwanted items for return and credits.
Established PAR levels for all units.
Developed Supply Requisition for facility use.
Set up satellite central supply stockrooms on the units.
Set PAR Levels.
Conducted weekly cycle counts to establish PAR Levels.
Stocked all satellite central supply stockrooms.
Prepared monthly reports for QA Meeting.
7/2002 to 3/2007
Housekeeping Supervisor
Supervised - 15 employees in both laundry and housekeeping.
Assigned/scheduled duties for janitors.
Scheduled carpet cleanings and floor refinishing.
Conducted cleanliness rounds to ensure quality services to all residents and departments.
Trained new housekeepers in the art of good housekeeping and good customer service.
Coordinated and supervised final cleans to have apartments and rooms move-in ready.
Ordered supplies for both laundry and housekeeping.
Responded to /Resolved issues and concerns of residents and facility departments.
Conducted safety meetings.
Education
2013 Columbia Southern University Orange Beach, Al
Associate of Science Health Care Administration
Strong focus on Business management.
Additional Information
High School -National Beta Club 1979
Excellence Award for Outstanding Customer Service 2010
President List for Academic Achievement 2012
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