Customer Service Registered Nurse

Brenda Sheppard

Email: aboraw@r.postjobfree.com

Address:

City: ELLERSLIE

State: GA

Zip: 31807

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced, highly skilled and industrious Registered Nurse with over 25 years of exceptional clinical, didactic and leadership skills seeks admittance to Georgetown University Family Nurse Practitioner Program. Specialties are Emergency Department, Trauma, Intensive Care Unit, Cardiac Care Unit, Neurology / Orthopedic Unit, Geriatric Psychiatric Psychiatric Unit, Mental Health and Rehabilitation, Long Term care consulting. Extensive experience managing the care of patients requiring critical care intervention and providing emergency care with ease in a fast paced emergency situation with the ability to adapt in crisis management. Successful Nurse Specialist Consultant with 4 years in providing care, treatment and follow up with the acute and chronic geriatric patient population, a strong focus on patient centered care, prevention, wellness, and improved quality of life for the geriatric population. Background includes training and mentoring to a diverse health care staff, patients and families, coaching clinical nurses while smoothly integrating skills into sound nursing practice. A Nurse Specialist Consultant with a strong focus on patient centered care, prevention, wellness, and improved quality of life for the geriatric population.

Educational Background:

High School Dipolma from Western Advanced Central University, CA 1/2001 to 6/2012 (Nursing Education)

Job History / Details:

Career Focus

A highly motivated and persistent business professional with 10 years combined professional experience impacting company proficiencies and profitability. A dedicated manager with strong work ethic, excellent communication skills; strong leadership skills; possessing excellent organizational skills and the ability to build lasting client relationships. A hard worker focused on impeccable service delivery, who is able to work on own initiative as well as part of a team for goal achievement. Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of a ambitious company.

Summary of Skills

Self-motivated

Highly competitive

Client development

Networking skills

Business negotiation

Customer service

Interpersonal skills

Creative Problem solver

Budgeting

Computer Literate

Excellent communication skills

Goal-oriented

Key account generation

Persuasive communication

Excellent negotiating tactics

Internet savvy

Order Processing

Expense Control

Multi-task management

Accomplishments

MS Excel

Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

Product Marketing

Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Business Development:

Developed strong relationships with key distributors which resulted in 20 percentage profit to the company.

Initiated two key partnerships which resulted in [60 percentage ] revenue growth.

Integrated uniformed ordering system resulted in proficient delivery and decreased monthly expenses by 50 percentage in 3 months.

Developed tracking tools to monitor inventory

Prepared spreadsheet for monthly supply cost.

Reduced monthly supply spending by 50 percentage in 3 months.f

Professional Experience

3/2007 to 11/2010

Fair Haven Retirement Center

Central Supply Director

Managed budgets for all discipline except Administration and Maintenance.

Communicated any significant overages to Administrator.

Entered all estimate cost and actual cost in declining balance worksheet.

Submitted and reviewed all quotes from vendors for cost comparison.

Ordered supplies for all discipline except Administration and Maintenance.

Reviewed all invoices and shipments for accuracy.

Resolved any discrepancies of invoices and shipments with vendors.

Processed all damaged and unwanted items for return and credits.

Established PAR levels for all units.

Developed Supply Requisition for facility use.

Set up satellite central supply stockrooms on the units.

Set PAR Levels.

Conducted weekly inventories to establish PAR Levels.

Stocked all satellite central supply stockrooms.

Established charges for various items/kits according to company guidelines.

Set up new items in Facility ancillary charge system (POS) with item no., pricing and description.

Trained all staff on the use of.

August 2006 to March 2007

Laurel Rehab and Nursing Center

Central Supply Director

Managed budgets for all discipline except Administration and Maintenance.

Communicated any significant overages to Administrator.

Entered all estimate cost and actual cost in declining balance worksheet.

Submitted and reviewed all quotes from vendors for cost comparison.

Ordered supplies for all discipline except Administration and Maintenance.

Reviewed all invoices and shipments for accuracy.

Resolved any discrepancies of invoices and shipments with vendors.

Processed all damaged and unwanted items for return and credits.

Established PAR levels for all units.

Developed Supply Requisition for facility use.

Set up satellite central supply stockrooms on the units.

Set PAR Levels.

Conducted weekly cycle counts to establish PAR Levels.

Stocked all satellite central supply stockrooms.

Prepared monthly reports for QA Meeting.

7/2002 to 3/2007

Housekeeping Supervisor

Supervised - 15 employees in both laundry and housekeeping.

Assigned/scheduled duties for janitors.

Scheduled carpet cleanings and floor refinishing.

Conducted cleanliness rounds to ensure quality services to all residents and departments.

Trained new housekeepers in the art of good housekeeping and good customer service.

Coordinated and supervised final cleans to have apartments and rooms move-in ready.

Ordered supplies for both laundry and housekeeping.

Responded to /Resolved issues and concerns of residents and facility departments.

Conducted safety meetings.

Education

2013 Columbia Southern University Orange Beach, Al

Associate of Science Health Care Administration

Strong focus on Business management.

Additional Information

High School -National Beta Club 1979

Excellence Award for Outstanding Customer Service 2010

President List for Academic Achievement 2012

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