Project Manager Engineer
Resume:
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Mark Cheshire
Senior Project Manager ****
MARK CHESHIRE, PMP
*** ***** *****, ************, ** 78660
*********@**.***
Technical Skills
IT-Project Management * IT-Management * IT-Enterprise Apps-Other
IT-Quality/Testing * IT-Enterprise Apps-CRM * IT-Software Dev.-Integration/Migration
IT-Software Dev.-MS (C#, VB, ASP, .NET, etc.) * IT-Software Dev.-Open Source (C, Java,
etc.)
Agile Development * IT-System Analyst * Other Skills (MS Office * FileMaker Pro * Visual
Source Safe)
Business Skills
> PMP Certification # 1293663 valid through 9/21/2012
> Highly proficient Business Development and Implementation Manager
> Project and Program Management of medium to large scale projects
> Premier Customer Relationship Building Skills
> Strategic visionary able to easily partner with the customer to provide a clear
Technology Roadmap
> Extremely adept in requirements gathering and analysis
> Proven team player with the ability to deliver projects on-time and within budget
Education
St Edwards University Project Management Certification
Rochester Institute of Technology Bachelor Degree in Electrical Technology
Monroe Community College Associate Degree in Electronic Technology
Professional Experience
Kforce Government Solutions (KGS)
IT Project Manager2009 - 2010
Senior Project Management role on-site at VA Financial Service Center assigned to manage
multiple, medium to large-scale projects:
> Managed cross-functional teams in multiple locations nationally
> Assumed the leadership role and successfully completed all planning and documentation
within a very short time frame
> All projects were on time and within budget parameters agreed upon
> Managed development in an Agile environment consistently delivering small iterations
demonstrating agreed upon functionality
Harte Hanks Inc.
Customer Solutions Manager2004 - 2009
Senior Project Management role focused on Customer/Client ownership for the entire
Software Development Life Cycle. Harte-Hanks provides Direct Marketing solutions including
proprietary call center applications designed to provide lead data for the Customers field
sales teams.
> Successfully managed 25 different Accounts, delivering successful implementations of
major call center and Enterprise Applications.
> Responsible for: Requirements Definition, Work Estimates, Project Scope,
Communications, Schedule, and Risk Mitigation. All project resources reported to me
including Architects, Development Engineers, Test Engineers, and Deployment Staff.
> Managed implementation and delivery of all projects for assigned high tech accounts,
matching Client needs with available products to deliver best in class solutions
> Owned the IT relationship with my assigned customers and accounts worked with all
internal organizations and the customers to meet the scope, time line and budget
commitments
> Maintained system uptime in excess of 99% for all accounts and increased overall
customer satisfaction by 10% in each of the last 2 years
Client Applications Manager2000 - 2004
Software Development Manager with focus on working directly with the Clients to deliver
current database, desktop and web applications solutions for assigned accounts. Build and
develop a team of Software Engineers to support a rapidly expanding account base while
upgrading current solutions to include web interfaces.
> Provided Development Management of all IT systems support for inbound/outbound call
center operations for sales lead generation, literature fulfillment, and system campaign
reporting
> Migrated 15 of our top high tech accounts to client server applications with EAI
environments
> Built and managed a staff of 15 software development engineers supporting more than 50
databases and 100 applications
> Established Software Development Life Cycle processes and procedures designed to
improve efficiency and repeatability of team deliverables
> Led a process improvement team that implemented organizational change in support of a
Project Management Office environment
Dell Computer IncDevelopment Engineer (contractor) 1998 - 2000
As a
contractDevelopment Engineer, I successfully assisted with the Introduction of
Digital Camera technology as an accessory to all Dell System offerings. I worked with all
departments to ensure success from product selection through product support after sales.
> Implemented usability testing to validate all installation instruction
> Authored all user guides and installation instructions and all test scenarios for
product approvals
> 'One of the most successful new product implementations at Dell* as stated by the
Director of the New Product Department for Desktop Systems.
Eastman Kodak CompanyEngineering Manager1997 - 1998
Provided direction for a team of Systems, and Network Engineers that provided independent
support for a new Software Center of Excellence. I participated in the build out of
facility including setup and testing of more than 100 workstations, servers both data and
web services.
> Produced all processes and procedures for a full Software Development Life Cycle.
> Managed a work center's Capability Maturity Model (CMM) efforts.
> Led both the network support and test teams in supporting developers
> Developed the service support model for use by all personnel in the Center to report
and track all service request for both network and testing support.
Site Manager1994 - 1997
On-site Manager of Operations and Technical Point of Contact at the IRS Service Center in
Detroit Michigan and Austin Texas providing full contract support for Imaging solutions
developed by Kodak to support IRS tax processing. I provided total local management of all
Eastman Kodak systems from installation, pilot testing, through startup including all
technical resources required to support both hardware and software associated with the
Imaging solution.
> Coordinated all resources to exceed requested aggressive installation schedules
> Developed full system end-to-end testing for Pilot program that saved the IRS $300K
yearly in testing cost.
> The Team consistently delivered above expectations to receive maximum bonuses awarded
per the contract.
Service Manager1990 - 1994
I managed a team of twenty-eight Field Service Engineer providing on-site service support
for customers in three states. The teams consistently exceeded all goals for service
delivery and customer satisfaction.
Technical Assistance Center Manager1987 - 1990
Managed a team of six Service Engineers that provided software and hardware support to
Field Service Engineers for designate product line. Modeled support updates to senior
management for which I was awarded best in practice and continually increased customer
awareness.
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