Customer Service Manager
Resume:
Wide variety of experience (Simi Valley)
Date: **12-09-24, 7:59AM PDT
**************@*****.***
My Objectives:
To provide excellence in all I do, show service before self and always have integrity first.
Education:
Apollo High School
Class of 2008
HS Diploma
Moorpark College
Criminal Justice Major
Currently in progress.
Experience:
Defcon 4 April 2012 -- Current
Help Desk Technician- My responsibilities include supporting and troubleshooting existing systems, installing, configuring, and maintaining desktop computers and printers as well as software and hardware installation and support.
iPayment September 2010 -- July 2012
Merchant Services Representatives- My responsibilities were answering call's, providing explanations of statements, assisting with reconciliation on monetary batches, being a PCI specialist and providing assistance to merchants on the annual Self Assessment Questionnaire
Ultimate Superfoods July 2010 -- September 2010
Boxer- My responsibilities were packaging boxes and picking product to be boxed to be shipped to various locations in the United States.
United States Air Force National Guard November 2009 -- June 2010
Airman First Class-Security Forces
CVS October 2007 -- November 2009
Photo Lab Tech- My responsibilities were one hour photo, customer service, stocking shelves, suggestive selling products and giving a wide variety of other services while in the photo center.
Target December 2006 -- August 2007
Cashier - My Responsibilities were handling money, customer service, and working in the food court.
Skills:
Excellent customer service skills including the ability to employ suggestive selling tactics
Experience with all Microsoft Office programs including Excel, Word, PowerPoint
Knowledge with computer hardware and software
Knowledge with networking and some security setup techniques.
References:
Leo Ibarra, CEO of Defcon 4
Defcon 4 692 Warrendale Ave Simi Valley, CA
Shawn Green, Asst. Store Manager
CVS/Pharmacy 2825 Cochran st. Simi Valley, CA
Mike McArthur, Master Sergeant
U.S. Air Force
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