Active Directory Software

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Michael N. Smitasin

E: *******@********.***

Experience

IT Consultant 2, A&AA Computing Services & Department of Art, University of Oregon, 2008Present

- Installed and administered physical servers and virtual machines for production and

test environments, including inventory and print management systems and a 2008 R2 Active

Directory test domain.

- Provided second tier troubleshooting and administration for Exchange & Active Directory

accounts.

- Supported and configured dedicated videoconferencing units and software solutions.

- Developed inventory management plan, and compensation models for vinyl / print

stations.

- Deployed Shibboleth single sign-on authentication for web applications such as

WordPress and MediaWiki.

- Performed hardware diagnostics, software installation / troubleshooting, backup

assistance, and new equipment setup for desktops, laptops, mobile devices, office printers

and large format printers.

- Established documentation for malicious software removal, provided escalation support

for difficult cases and trained new employees on procedures for handling compromised

workstations and accounts.

- Provided one-on-one training and group demonstrations for use of technology in the

creative environment.

- Utilized DeployStudio, Radmind, and Symantec Ghost for image creation and deployment.

- Responsible for workflow design, reporting, training, & administration of Request

Tracker ticket system.

- Published articles in IT Services Directory and facilitated upgrade of internal

documentation system.

- Researched, evaluated and coordinated purchases of technology for the Department of

Art.

- Drafted proposals and provided estimates for remodeling and upgrading technology

spaces.

- Coordinated with IT directors and managers to develop department policies and

procedures.

- Created Annual Technology Needs Assessments and 10-Year Art Technology Replacement

Plan.

- Interviewed, trained, supervised and provided escalation support to student technology

consultants.

Help Desk Analyst, Technology Support Services, Nordstrom Corporate IT, 20072008

- First tier technical support for workstations, printers, PoS and mobile devices to

entire company.

- Utilized HP OpenView Service Desk for call documentation and escalation.

- Password Administration for Active Directory, TSO/Mainframe, Retek applications, and

Unix servers.

- Diagnosed Remote Access issues using RSA Security and Cisco VPN client.

- Maintained Help Desk phone message for hourly updates and during High/Critical

Incidents.

- Created and updated internal documentation and Knowledge Base articles.

- Met or exceeded expectations for quantity, availability, classification, and

resolution.

- Trained new employees on Workstation / Windows / Office basics and common issues.

- Participated in project to revise internal SharePoint as a unified source of

information for the Help Desk.

- Initiated and designed proofs of concept for online Service Call submission project.

Departmental Apprentice / Help Desk, Information Services, University of Oregon, 20062007

- Provided support for Mac and PC software / hardware, including local / network printer

configuration, Ethernet and wireless network connectivity, malicious software removal,

security maintenance, IMAP/POP email client configuration, backup assistance, system

restoration and data recovery.

- Advised faculty and staff on purchasing of software, hardware and peripherals.

- Worked with Information Security to identify Acceptable Use violations / brief students

on policy.

Education

- Bachelor of Science, Digital Arts, University of Oregon, 3.54 GPA, Completed 2007

- Post-Baccalaureate Bachelor of Science, Physics, University of Oregon, 3.56 GPA, In-

Progress

Technical Summary

Operating Systems: Windows 7/Vista/XP/Server 2003/2008R2, Mac OS X & OS X Server, Ubuntu

Desktop & Server, and Red Hat Enterprise Linux.

Hardware: Tandberg & Polycom videoconferencing units, Dell desktops, laptops & servers,

Apple desktops, laptops, servers & iDevices, Android & Blackberry mobile devices, Epson

Stylus Pro 3880/9600/9900 printers, Roland GX-24 cutters and MDX-40A SRPs, Panasonic AG-

HMC/DVX cameras, Canon dSLRs & HD camcorders, and various HP LaserJet printers & Ricoh

MFPs.

Software: Microsoft Active Directory, Exchange 2003, GroupPolicy, VMware ESXi, vCenter

Server, Bomgar Remote Support, Apache, MySQL, PHP, SMB/Samba, Radmind, DeployStudio,

Symantec Ghost, ARD, DeepFreeze, KeyServer, Office 2011/2010/2008/2007, Apple iWork, Adobe

Creative Suite, Final Cut Studio.

Posted by smitasin at 5:04 pm

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c 2012 Michael Smitasin Suffusion theme by Sayontan Sinha

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