Manager

Thomas' InformationLocation: Sacramento, CATitle: POS ManagerExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-02-26 Helpful Links

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Thomas A. Brink

Profile

Sales manager with 15 years of professional experience in operations management, sales, staffing, and cost control.

Proven track record of significantly improving sales and customer service indicators.

Excels in training and motivating employees to their maximum potential.

Adept at communicating effectively with customers, vendors, and staff.

Exceptional organizational and planning skills.

Professional Experience

KOHL'S

Rancho Cordova, CA

POS Manager 2009 - Present

Å Currently manage customer service, jewelry, and P.O.S. stations.

Å Implemented accountability system which led to improvement in customer satisfaction scores by 25 percent.

* Recruit, hire, supervise, schedule, and motivate a staff of up to 34 employees.

* Coordinate credit program for entire store, leading district in overall credit applications.

* Coach employees on company policies and standards.

* Maintain daily accounting and reconciliation reports for POS stations and cash office.

* Maintain company standards for excellent customer service; resolve customer complaints/issues.

HARMAN MANAGEMENT

DBA KFC/A&W

CA

Manager/Co-owner 2005 - 2009

Orientation Instructor 2006 - 2009

* Successfully managed a fast-food restaurant, leading the Sacramento region in increased sales volume 2007 through 2009.

* Only store in Harman Management to receive 4 perfect secret shopper customer service scores.

* Reduced labor costs by 16% through efficiency training. Increased sales by training employees in effective suggestive selling methods.

* Recruited, hired, supervised, scheduled, and motivated a staff of up to 22 employees.

* Accountable for budgeting, cost control, payroll, accounting, and profit and loss.

* Maintained expenses below budget through meticulous planning, waste reduction, and cost effective operating procedures.

* Improved productivity, morale, and turnover by instituting effective training, recognition, and accountability programs. Second lowest turnover rate in the county.

* Trained new employees for all stores in cleanliness, company standards, and labor practices.

* Ensured practices adhered to company standards of excellent customer service.

VINCE'S OF ELK GROVE

Elk Grove, CA

Banquet Manager 2002-2008

* Scheduled banquets and scheduled staff for events.

* Purchased supplies for banquets/special events, keeping costs within budget.

* Maintained excellent customer service standards.

WOODWORKS & LEATHER

Cupertino, CA

Floor Manager

Sr. Sales Associate 1997-2002

Å Managed sales and inventory for high volume furniture store.

Å Ranked #2 in overall sales company wide within 6 months with no previous furniture sales experience.

Å Increased add-on sales, improving store rank from worst to first.

Å Recruited, hired, trained, motivated and scheduled staff of 18 - 20 sales associates.

Å Tracked sales volume and seasonal trends; managed forecast.

Å Maintained excellent customer service standards.

References

Excellent professional references are available upon request.

Contact Information

Primary 916-***-****

Secondary 916-***-****

Email abor8d@r.postjobfree.com

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