joy krietz

Email: abor6s@r.postjobfree.com

Address: ***** ***** *** *** ***

City: blue ridge summit

State: PA

Zip: 17214

Country: USA

Phone: 443-***-****

Skill Level: Entry

Salary Range: 30

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joy Krietz

425 West Lincoln Ave

Emmitsburg, Maryland 21727

Cell #: 443-***-****

Email Address:abor6s@r.postjobfree.com

Showing knowledge and customer service of excellence Adaptable, reliable and results aoriented professional who continuously seeks to enhance technical Adaptable, reliable and results aoriented professional who continuously seeks to enhance technical to enhance technical knowledge and work proficiencies. A strong focus on internal/external customer service and teamwork. Proven ability to exercise good judgment and work with minimal supervision. Expertise in a wide variety of administrative and general office skills, including:

*Research Detail oriented

* Indexing claims Knowledge

*high speed scanning (Kodaki660) Captiva

*Mail Processing accountable

*customer Services Team Player

*training Flexible

Claims Processing Create bar codes

Professional Experience

State Farm Insurance, Frederick Maryland 2005-2012

Mid aAtlantic Operation Centeraserving 6 regions

Imaging Processor /Data Entry

I serve as a valuable resource to my co-workers, claims partners and the management team. I focus on delivering quality customer service and going beyond what is expected. I prepped,indexing,and scanned incoming mail in an efficient manner for Dc,Va,Nc,Md,WVA and De . I exceed the production goals for scanning my average is 5015 which exceeded the 4200 goal. I exceeded the faxes which was 279 an hour the average which is 140 .My indexing was 376 per hour which exceeded the 250 goal. I focus on attention to detail to ensure that work is processed accurately .analyzing, organizing confidential medical records, litigations and police reports. Handle duties including jewelry, cash or whatever was part of the claim.

*supported up to 13 regions whenever there is a need

*cross trained new employees /summer interns

*produced accurate documentation that enabled business partners to processed claims

Telephone Receptionist 2000-2005

Answered ---500 telephone lines up to 900 staff in 10-15 departments

*processed up to 120 calls within 50 minutes with zero calls placed on hold

* Learn and provide customers service philosophy and maintain a positive attitude in a fast pace environment

*Required to work on projects as assigned by supervisors

*process all billing which includes vendors like AT&T, Verizon Wireless, Verizon, Us Cellular, Cellular one, Alltell

*Ability to purchase inventory equipment for over 700 staff

* Distribution of company telephone reports for higher management level

*entrusted with confidential information

* diffuse irritate customers in a professional manner

*perform routine, repetitive work

* refine written and verbal communication skills in order to effectively work with all levels of management, other departments and outside contractors/vendors

* crossed trained employees for a backup

-training other employees

-Serving 6 regions aMD,Dc,WVA,Va,NC,and De

-working with higher level management

Mail Clerk 1995-2000

Distribution of mail for 13 to 20 departments, handle certify mail, mailing out for over 600 agents, putting postage for over 3000 or more pieces of mail each day, training of new employees/summer interns, multi tasks in all job functions, proficient with equipment mainantance, flexible, team player,accountibility,operate Mail mobiles

Team player

Training

Multi tasks jobs

Communications

Accountability

Professional development

Micro soft word, excel and PowerPoint

Telephone class

Community Activities

Parent Teacher association served as vice president a2002

Parent Teacher association served as secretary ---2001

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