Customer Service High School
Resume:
Ingrid Robertson
Email: ********@**************.***
Address:
City: Jefferson
State: SC
Zip: 29718
Country: USA
Phone: 843-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Hardworking and reliable professional with outstanding customer service skills.
Educational Background:
High School Dipolma from Socastee High School, Myrtle Beach SC 1/2001 to 5/1984 (Geology)
Job History / Details:
Career Overview
Hardworking and reliable professional with outstanding customer service skills.
Skill Highlights
Meets/exceeds goals
Insurance processing
Medical terminology
Patient care advocacy
On line claim submission
Medical billing
Insurance eligibility verification
HIPAA compliance
Health insurance processing
Filing and data archiving
Claims appeal procedures
Administrative operations
Meeting minutes
Microsoft Office skills
Attention to detail
Travel administration
Administrative support
Meet deadline
Self-starter
Core Accomplishments
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Ensured smooth operations by supporting executive team.
Investigated and analyzed client complaints to identify and resolve issues.
Investigated any necessary information for proper billing for insurance companies, patients and DME's such as proper billing coding.
Answered multiple phone lines,transferred calls to corresponding departments
Received numerous above and beyond awards.
Successfully planned and executed corporate meetings, lunches and special events for groups of potential clients.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Compiled statistical data, such as patient admissions, discharges, deaths.
Maintained status reports to provide management with updated information for client projects.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Assisted patients with application for Medical, Medicare and initial appeals for payments.
Corresponded with patients through phone, fax, email and in person to answer inquiries.
Professional Experience
October 2010 to June 2012
Kindred Transitional Care & Rehabilitation Center Monroe, NC
Admissions Coordinator
Was responsible for building and growing census by developing the market and providing prospective residents and / or responsible parties with information and assistance that is appropriate when considering a Kindred Nursing Center.
Customer service/satisfaction, public relations, administrative task and other duties as assigned.
November 2004 to November 2010
Kindred Transitional Care & Rehabilitation Center Monroe, NC
Accounts Receivable
Performed regular telephone contact with providers to discuss status of re-billing and reimbursement process to ensure account resolution.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Updated patient accounts and information on a daily basis.Verified payments done by insurance companies were accurate and according to contract guidelines.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Managed hundreds of accounts receivable accounts .Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Maintained and prioritized daily tasks and projects including: call logs,travel, expense reports and general errands.Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.Overseeing Residents trust and funds accounts.
September 1990 to February 1998
Security Finance Pageland, SC
Assistant Manager
Responsibilities included credit applications and processing loans. Payments, phone and outside collections. Daily deposits, daily reports and Monthly deadlines and reports.
Education
1984 Socastee High School Socastee, South Carolina
High School Diploma
References
Bonita Rush
Kindred Health Care
Office: 704-***-****
Email:
former supervisor
Marie Curran,DC planner
CMC Union
Office: 704-***-****
Email: marie.curran*carolinashealthcare,org
Molly Jender, RN CCM
CMC Union
Office: 704-***-****
Email:
Contact this candidate