Manager Customer Service

David Williams

Email: abor34@r.postjobfree.com

Address:

City: Elk Grove

State: CA

Zip: 95758

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Executive with demonstrated ability to deliver mission-critical results.Highly productive, creative and focused on development of customer care and customer focused team of sale experts. Outstanding customer service skills that are shared, taught and perfected to increase overall customer satisfaction. Experienced executive specializing in corporate development and strategic planning, corporate growth to lead sales team into the next level of award winning professionals. of Innovative Product Executive with prove ability to create highly profitable programs through marketing, training, and partner relationships. Able to lead by and inspire others to be reliable, responsible, committed and creative and personable team players.

Educational Background:

High School Dipolma from Columbia University, New York NY 1/2001 to 5/1988 (Business Management)

Job History / Details:

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-critical results.Highly productive, creative and focused on development of customer care and customer focused team of sale experts. Outstanding customer service skills that are shared, taught and perfected to increase overall customer satisfaction. Experienced executive specializing in corporate development and strategic planning, I am an Executive with prove ability to create highly profitable programs through marketing, training, and partner relationships. Able to lead by example and inspire others to be reliable, responsible, committed and creative and personable team players.

Skill Highlights

Leadership/communication skills

Human resources management

Background in [human resource managementNew product delivery

History of account growth and Client account management

Profit and loss analysis, responsibility and accountability

Loss Prevention and analysis

Staff training/development

Performance evaluations and analysis

Customer relations and loyalty programs

Multi-unit operations

Excellent Communication skills

Core Accomplishments

Project Management:

Developed and trained Area Managers to identify and train team to research open case lots of Distribution Centers warehouse, found and saved $25,000,000 in product loss

Mentoring and Coaching:

Developed an attitude of train from the top down, share the knowledge and we will grow philosophy

Customer Service and People Management

Focused on sales growth and customer loyalty and retention

People Management:

recruited, trained mentored and developed a stronger team of committed associates

Financial Management:

Increased bottom line profit margins by 25,000,000 from proper follow up and re-boxing of open items to case lots in warehouse

Staffing:

Made a decision to invest in our people and to job share during recession instead of eliminating jobs, team building

Marketing and business growth:

Researched and performed demographic studies to determine trends and to open doors to new locations and expansion of

Leadership:

Served as key contributing member of Leadership team and model for continued company growth, increase sales and profit through customer loyalty, and more frequent participation

Professional Experience

August 2009 to May 2012

Rent a Center Sacramento, Ca

District Manager Trainee

Fast track candidate hired into the executive program to effectively impact local store sale growth, operations, loss prevention and customer loyalty. Supervised a team of (8) eight employees per store, Managed collection Manager and recovery team, (5) other sales associates cash, inventory, and loss prevention. Store made its first profits in ten years. Store of the Month 4 times 2010 in sales, profit and sales increase promoted (2) team members to Store Manager. Store experienced 15 percentage increase in productivity and sales growth.

January 2003 to August 2009

GPC/ Napa Auto Parts Sacramento, Ca

Area Manager/ Associate District Manager

Associate District Manager, Area Manager and Project Manger during my tenure with Napa Auto Parts. Created new revenue streams through local advertising and demographic studies in new markets before, during and after entry into new markets. Defined strategy and business plan for new expansion into the North Bay area. Generated new sales growth through performance and increased experienced a constant sales growth of 12 percentage per year during first three years of operation. Managed a team of 80 sales and parts professionals, (8) Store Managers, (1) Sale Manager, (8) Outside Sales Professionals and Instituted many cost saving measures and procedures as Project Manager.

February 2001 to December 2002

Nella Oil Company Auburn, Ca

Area Manager

Accountable for the growth and development of (8-12) convenient stores in the market. Directly supervised each location and its team of sales associates. Directly and indirectly managed a team of (40) people specializing in fast foods service, coffee, gas and other convenience items. Ran all locations to company operating expectations and all stores remained profitable under my leadership.

November 1994 to February 2001

Hertz Corporation San Francisco, Ca

Station Manager

Directed a team of Sales and Customer Service professionals in the third largest locations for Hertz Rent a Car, San Francisco International Airport. Trained a sales team to be customer responsive and courteous at (POS) point of sale and upon return of the vehicle. My team increased its sales growth by 38 percentage during my tenure and we ranked #1 in the World in customer satisfaction and loyalty according to conducted Satisfaction surveys. Location inventory over 7,000 vehicles and maintained a 95 percentage satisfaction rating during my tenure in the position. Supervised over 600 employees, and (30) Managers at this location.

April 1990 to December 1994

McDonalds Elk Grove, Ca

General Manager

Achieved excellence in store operations, quality of product and quick service in our restaurants. Strengthened company business by leading the implementation of education and excellence in performance through training. Developed a strong incentive performance plan which motivated the staff and resulted in a 29 percentage sales growth and double digit increases for five straight years. We grew a one store location into a multi operation of five stores, I supervised 400 hour employees, (20) managers, handled general human resource responsibilities.

Education

1988 Columbia University,

Bachelor of Science Business Management

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