Customer Service Representative
Resume:
Bethany Schuff
Email: abor2q@r.postjobfree.com
Address:
City: Nederland
State: TX
Zip: 77627
Country: USA
Phone: 281-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated customer service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Excellent communicator with 1 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Educational Background:
High School Dipolma from Westfield High School, Houston TX 1/2001 to 6/2007 (general)
Job History / Details:
Career Overview
Motivated customer service representative with over three years retail experience in a fast-paced environment.
Personable and responsible Cashier with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.
Excellent communicator with 1 years in a demanding call center environment as a Customer Service Representative.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Core Strengths
Cash management
Store maintenance
Inventory control
Cash flow management
Telephone inquiries
Credit card processing
Telecommunication skills
Listening skills
Fast learner
Energetic work attitude
Trusted key holder
Active listening skills
Quick learner
Adaptive team player
Fashion knowledge
Opening/closing procedures
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Financial
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.
Work Experience
July 2012 to October 2012
Nederland, Texas
Care Giver
I took care of my fiancé's grandfather and I did some house work for my future mother-in-law.
February 2012 to May 2012
Dominoes Pizza Bridge City, Texas
CSR/Driver
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Trained new employees by providing knowledge of specific store tasks and policies.
Assisted customers in person and via telephone.
April 2011 to January 2012
Spring, Texas
Nanny
I took care of my nephew while my sister and brother-in-law worked.
February 2010 to April 2011
Walmart Houston, Texas
Cashier
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
August 2008 to August 2009
West Corp Beaumont, Texas
CSR for Comcast
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Helped customer understand their equipment.
Helped customer get their services back on.
Provided information to customer about their services.
November 2007 to July 2008
N'Style Accessories Houston, Texas
Asst. Manager
Organized the store by returning all merchandise to its proper place.
Replenished supplies, bags and other materials at each cash wrap
.
Folded and arranged garments in attractive displays.
Replenished merchandise shelves with items from the stockroom.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.
Recommended alternative items if product was out of stock.
Guaranteed positive customer experiences and resolved all customer complaints.
Accurately balanced cash drawer after every shift.
Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Handled cash stock and inventory balances.
Educational Background
2007 Westfield High School Houston, Texas
High School Diploma
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