Customer Service High School
Resume:
Teniqueka Shavers
Email: ********@***************.***
Address:
City: New Iberia
State: LA
Zip: 70563
Country: USA
Phone: 337-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Organized, independent worker with strong time-management skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Educational Background:
High School Dipolma from Ashford University, Clinton IA 1/2001 to 10/2012 (Psychology/Minor Sociology)
High School Dipolma from Jeanerette Senior High School, Clinton IA 1/2001 to 10/2012
High School Dipolma from Louisiana Technical College, Clinton IA 1/2001 to 10/2012
High School Dipolma from Academy of Acadiana, Clinton IA 1/2001 to 10/2012
Job History / Details:
Professional Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Organized, independent worker with strong time-management skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Licenses
Customer Service,Computer Literate
Skill Highlights
Energetic and organized
Excellent communication skills
Extremely organized
Attention to detail
Issue resolution
Microsoft Office, Excel, PowerPoint proficiency
Leadership abilities
Quick learner
Self-starter
Strong verbal communication
Strong verbal communication
Cash management
Large cash/check deposits
Inventory control
Telephone inquiries
Telecommunication skills
Adaptability
Conflict resolution
Excellent communication skills
Fast learner
Energetic work attitude
Trusted key holder
Active listening skills
Team player
Medical terminology
Feeding assistance
Trustworthy
Companionship and emotional support
Documentation procedures
Compassionate
Good listener
Strong written and verbal communication skills
Efficient and reliable
Calm and level-headed
Trained in grooming and bathing assistance
Daily living activity assistance
Phone communication
Restaurant experience
Food regulation compliance
Kitchen staff training
Food cost control
Ability to build strong customer relationships
Ability to handle fast-paced environment
Ability to work fast and accurately
Knowledge of inventory practices
Management and leadership experience
Team player
Strong cooking skills
General housekeeping
Experience
April 2012 to Current
Total Assurance Lafayette, La
Direct Staff Professional
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Documented resident records on daily flow sheets.
Provided patients and families with emotional support.Helped residents programming goals and increase their independence.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted in cleansing enemas, catheterization and bladder irrigations.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Planned, prepared and served meals and snacks according to prescribed diets.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Provided transportation, assistance and companionship to clients.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
December 2011 to March 2012
Angelic Touch Saint Martinville, La
Direct Staff Professional
Everything I'M doing with my current job I did on this job. My client switched companies and so did I.
July 2011 to March 2012
Homecare Assistance New Iberia, La
Direct Staff Proffessional
Same as prior job.
January 2009 to March 2011
Burger King New Iberia, La
Cashier/Manager
Consistently provided friendly guest service and heartfelt hospitality.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Promptly and empathetically handled guest concerns and complaints.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Promptly reported complaints to a member of the management team.
Greeted customers and provided excellent customer service.
Resolved guest complaints promptly and professionally.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Managed team of 5-8 of professionals.Trained, coached and mentored staff to ensure smooth adoption of new program. Resolved guest complaints.Consistently received positive feedback from guests on performance reviews.Reviewed weekly inventory charts and recorded facility needs.
January 2008 to May 2008
Hub Enterprises Lafayette, La
Security Guard
I checked-in workers and made sure everyone signed in before entering the premises.
Education and Training
2015 Ashford University Clinton, IA
Bachelor of Arts Psychology/Minor Sociology
Currently working on getting my Bachelor's degree with 24 credits so far.
2001 Jeanerette Senior High School Jeanerette, La
High School Diploma
Louisiana Technical College New Iberia, La
None
Went to school for many different fields but didn't get around to finishing.
Academy of Acadiana New Iberia, La
None Medical Office Assistant
Attending for five weeks and because of personal issues I had to quit 2 weeks before the class was to end.
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