Customer Service High School

JAMES WEST

Email: ********@**************.***

Address:

City: DISTRICT HEIGHTS

State: MD

Zip: 20747

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations.

Educational Background:

High School Dipolma from SIMON GRATZ HIGH SCHOOL, Phila PA 1/2001 to 6/1986 (MATH ENGLISH ETC..)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Seasoned customer service specialist with background in providing advice on diverse customer situations.

Highlights

Conflict resolution techniques

Skilled trainer

Marketing savvy

Persuasive

Process improvement specialist

Skilled multi-tasker

Microsoft Outlook, Word and Excel

Customer Relationship Management Software (CRM)

Comfortable with repetitive motions

Excellent physical health

Hard working and self motivated

Lifting 60 lbs

Hard working and self motivated

Client relations specialist

Excellent time management skills

Meticulous attention to detail

Management of remote employees

Team management

Customer-focused

Accomplishments

Successfully recruited and trained [64]Reduced staff turnover by [40] percentage in one year by implementing several well-received team and morale-building programs.

Education

1986 SIMON GRATZ HIGH SCHOOL PHILA, PA

High School Diploma MATH ENGLISH ETC..

Continuing education in E.M.T

Experience

June 2002 to February 2011

EASTFALLS AMBULANCE PHILA, PA

OPERATIONS MANAGER

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Maintained a state of readiness and alertness for all assignments.

Provided life support services during medical emergencies on scene and en route to the hospital.

Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.

productivity and managed work flow to meet or exceed quality service goals.Facilitated inter-departmental communication to effectively provide customer support.

September 2008 to January 2010

KEYSTONE AMBULANCE PHILADELPHIA, PA

EMS DISPACTHER

Maintained a state of readiness and alertness for all assignments.

Rapidly assessed whether life threatening criteria was present and took immediate action.

Strictly protected the confidentiality of all information related to patient care activities and EMS operations.

September 1998 to March 2001

IKON OFFICE SOLUTIONS MALVERN, PA

MAILROOM SUPERVISOR

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.

April 1995 to November 1998

JACK AND JILL ICE CREAM BENSALAM, PA

ORDER PICKER

Loaded and unloaded pieces into boxes for shipment.Responsible for careful handling of all merchandise to avoid damage.Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.Loaded flat bed by forklift and hand truck.

Used propane forklift to load trailer at warehouse.

December 1989 to February 1994

STRAWBRIGES DEPARTMENT STORE KING OF PRUSSIA, PA

CUSTOMER SERVICE REP

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.

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