Customer Service Representative

Ann Straiton

Email: ********@*****-********.***

Address:

City: Grottoes

State: VA

Zip: 24441

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative and dispatcher for McLaughlin Communication, Comcast Cable and Commicom Cable Services. I worked for Culligan Water as a customer service representative.

Educational Background:

High School Dipolma from Blue Ridge Community College, Weyers Cave VA 1/2001 to 10/2012 (Medical Office Assistant)

High School Dipolma from Southeastern Ok State Univ., Weyers Cave VA 1/2001 to 10/2012

High School Dipolma from Anne Arundel Community College, Weyers Cave VA 1/2001 to 10/2012

Job History / Details:

Professional Summary

Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative and dispatcher for McLaughlin Communication, Comcast Cable and Commicom Cable Services. I worked for Culligan Water as a customer service representative.

Skill Highlights

Telecommunication skills

Adaptability

Courteous demeanor

Energetic work attitude

Quick learner

Multi-line phone skills

I have skills in Microsoft Word

Microsoft Outlook, Microsoft PowerPoint,

Internet research,

Data collection and Data entry

Work Experience

July 2010 to February 2012

McLaughlin Communications Harrisonburg, VA

Dispatcher and Customer Care Specialist

Provided positive customer experiences and resolved all customer complaints with cable installations and problems with Internet.

Completed daily work orders for technicians for installations and upgrades.

Used computer software, fax machine, copier and multi phone lines.

May 2008 to October 2009

Comcast Cable Services Staunton, VA

Dispatcher

Completed daily work orders for technicians. Help solve issues with scheduling for installations and repair work. Answered multi phones lines ; used computer software, fax machines, and copier.

October 2007 to May 2008

Culligan Water Harrisonburg, VA

Customer Service

Provided customer service on water products and service.

September 1998 to May 2006

CommuniCom Cable Durant, Ok

Dispatcher and Customer Service

Provided customer service concerning cable installation and problem solved issues. Completed daily work orders for technicians. Used software, uses multi phone lines, fax machines and copies. Oversaw inventory equipment and assigned to technicians.

Education and Training

Blue Ridge Community College Weyers Cave, VA

Medical Office Assistant

Currently taking Medical Terminology and American Sign Language.

Southeastern Ok State Univ. Durant, OK

Occupational Heath and Saftey

Coursework in Occupation Health and Safety and basic general education.

Anne Arundel Community College Arnold, MD

clerical

Coursework in Business Administration

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