Customer Service Representative

Shealyn McGuigan

Email: ********@****-****.***

Address:

City: Vandalia

State: IL

Zip: 62471

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I may be good now, but I am always striving to be exceptional.

Educational Background:

High School Dipolma from Hampshire High, Hampshire IL 1/2001 to 5/2011 (Psychology)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Inventory control

Shipping and receiving

Top sales performer

Telephone inquiries

International sales support

Strategic sales

Creative problem solver

Strong organizational skills

Courteous demeanor

Strong client relations

Active listening skills

Opening/closing procedures

Credit card processing

Telecommunication skills

Multi-line phone usage

Adaptability

Mediation

Conflict resolution

MS Windows proficient

Fast learner

Energetic work attitude

Exceptional communication skills

Training development aptitude

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

July 2012 to Current

United Stationers Greenville, IL

Customer Service Representative

Generated leads for new sales through telephone and email contact with customers. Executed outbound calls to existing customer base resulting in an increase in sales. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Provided an elevated customer experience to generate a loyal clientèle. Politely assisted customers in person and via telephone. Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. Worked under strict deadlines and responded to service requests and emergency call-outs. Communicated with vendors regarding back order availability, future inventory and special orders. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed daily invoices and billed renewed invoices to clients. Interacted with customers and retail buyers to expedite orders. Resolved product/policy issues and shared benefits of new technology. Assisted customers in finding out-of-stock items. Participated in outbound calling programs to existing customer base to increase return sales. Set up and explained new membership contracts. Proactively generated leads for new sales via telephone and email. Processed merchandise returns and exchanges. Logged daily shipped and received orders. Directed calls to appropriate individuals and departments. Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

January 2008 to July 2012

Huntley Animal Shelter Huntley, IL

Volunteer

Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusualy behavior or medical issues. Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities. Monitored animals' recovering from surgery and notified veterinarians of any changes. Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety. Trained and socialized puppies including housetraining and ending destructive behaviors. Adhered to high standards of safety, cleanliness and professionalism. Educated the public about diseases that can be spread from animals to humans. Managed awareness advertisements to further educate my community about the impact of adopting rather than purchasing a pet.

August 2009 to June 2011

Walmart Huntley, IL

Walmart Associate

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Cross-trained and provided back-up for other customer service representatives when needed. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Recommended alternative items if product was out of stock. Processed merchandise returns and exchanges. Guaranteed positive customer experiences and resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and promotions.

Educational Background

2011 Hampshire High Hampshire, IL

High School Diploma Psychology

High school diploma. Continuing education in psychology and marketing.

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