customer service representative
Resume:
April Price
Email: ********@***********.***
Address:
City: Fernley
State: NV
Zip: 89408
Country: USA
Phone: 775-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
A dependable customer service representative with over 10 years experience. Currently looking to combine skills & expertise to further my knowledge & career; while also offering a supportive team environment.
Educational Background:
High School Dipolma from Durham Unified School, Durham CA 1/2001 to 6/1999 (General)
Job History / Details:
Career Overview
A dependable customer service representative with over 10 years experience. Currently looking to combine skills & expertise to further my knowledge & career; while also offering a supportive team environment.
Core Strengths
Floor set design and visual displays
Training development
Markdown/promotional procedures
Inventory control
Shipping and receiving
Top sales performer
Cash management
Strong organizational skills
Creative problem solver
Strong client relations
Energetic work attitude
Customer service
Accomplishments
Trained to become District Manager for Motherhood Maternity.
Directly involved in making store #1 in the company & achieving "Best of the Best" (out of 1400 stores) * Things Remembered.
Promoted to Part Time Supervisor after four months * Motherhood Maternity.
Reduced shrink to .18 percent the lowest in the company * Motherhood Maternity.
Created the best "Well Rounded Flash" for the year * Motherhood Maternity.
Work Experience
August 2012 to Current
A Stitch of Country Fernley, NV
Visual Merchandiser (Volunteer)
Arranged fabric in attractive displays.
Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.
Worked with owner to discuss visual needs.
March 2010 to Current
Self Employed Fernley, NV
Housekeeping-Janitorial Services
Home & Office -Vacuuming, dusting, mopping, cleaning windows, emptying trash, cleaning restrooms, sanitizing surfaces, cleaning carpets, organizing & straightening papers.
February 2004 to September 2007
Motherhood Maternity Chico, Ca
Store Manager
Conducted weekly walk through with Assistant Manager to discuss all interior visual displays, including store window presentation.
Regularly sought opportunities to up sell & add on additional merchandise.
Organized store merchandise racks by size, style & color to promote visually appealing environment & reducing stores shrink.
Received multiple reviews acknowledging level of dedication to excellence in customer service.
Built long-term customer relationships & advised customers on purchases & promotions.
Helped drive sales goals & achieve monthly quota figures.
Trained 14 stores in District on increasing Futuretrust cards & reducing shrink.
Oversaw 8 "2 Hearts Maternity" stores (a sister company) inventories.
Managed team of 5 employees, conducted training sessions, performed evaluations, daily inventories, opening & closing duties & scheduling.
May 2001 to March 2004
Fashion Bug Chico, Ca
Asst. Manager
Informed customers of current promotions, new styles & fashion trends.
Marketed & sold women's fashions in a friendly & clean environment.
Developed close & personal relationships with clients to ensure customer loyalty & retention.
Supervised a staff of 8 employees, performed training, completed inventory functions & all management duties.
Completed window displays.
May 1997 to June 2001
Things Remembered Chico, Ca
Asst. Manager
Advised customers on purchases & suggested personalization.
Provided exceptional customer service & support.
Merchandised the store per Plan-o-grams & developed unique displays.
Managed a staff of 5 employees, performed all aspects of managing an establishment: Cashiering, customer service, balancing daily deposits & completed opening/closing paperwork, hiring & firing, scheduling, & ordering stock.
Educational Background
Durham Unified School Durham, Ca
High School Diploma
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